Motel One Berlin-Hackescher Markt

Superb

Liked: Very clean and comfortable. The staff very friendly and helpful. Close to the Museums and the cathedral.
Disliked: The street of the hotel is very dirty. Of course it is not the fault of the hotel, but I didn't feel save on the street outside and it smelled a lot of garbage from under the nearby bridge. Maybe an appeal to the local authorities to clean the area would help. Otherwise in the hotel itself all was great.

Very good

Good

I believe Aaron would benefit...

Liked: It’s a good location. The room is very small.
Disliked: I would like to share my recent experience during check-in at your hotel, which I found disappointing and stressful.When I arrived, the staff member named Aaron was unable to locate my reservation. It took approximately five minutes before he finally found it. During this time, I was already feeling tired from my journey, and when I asked him for alternative solutions in case the booking couldn’t be found, he remained silent and offered no assistance.Once the reservation was located and I proceeded to pay for the room, Aaron tore off the credit card slip in front of me in a manner that felt unnecessarily rude. Throughout the interaction, he did not smile or express any apology for the inconvenience caused.I believe Aaron would benefit from further training in customer service and emotional intelligence. A more empathetic and professional approach would have made a significant difference in my experience.Thank you for taking the time to consider this feedback. I hope it helps improve the service for future guests.

Very good

Very good

Liked: Excellent location. Beautiful design and finish
Disliked: Rooms were a little small

Exceptional

Great stay and comfy bed...

Liked: Great location. Nice places in walking distance and excellent location to Alexanderplatz + train connections from there. Especially good was the connection to the airport by train.
Disliked: Missed the warm stuff on the breakfast

Superb

Liked: Great location. Friendly staff. Well clean rooms.Great bar with HUGE Gin collection !
Disliked: Breakfast is not included in the price even price per night, is almost 140 € for double room. At least one espresso! For 17 € you get breakfast but really poor for that money ! No even scrambled eggs.