Motel One Berlin-Hackescher Markt

Good place to stay for...

Liked: Location. Parking.
Disliked: No tee coffee facility or mini fridge in the room.

Passable

Exceptional

Brilliant location, exceptional staff, comfortable...

Liked: I have stayed in many hotel brands but I think that Motel 1 is the most consistent across their properties. Brilliant staff, comfortable rooms, very clean and mostly good value. This hotel was no different.
Disliked: Nothing to dislike.

Superb

Liked: Very clean and comfortable. The staff very friendly and helpful. Close to the Museums and the cathedral.
Disliked: The street of the hotel is very dirty. Of course it is not the fault of the hotel, but I didn't feel save on the street outside and it smelled a lot of garbage from under the nearby bridge. Maybe an appeal to the local authorities to clean the area would help. Otherwise in the hotel itself all was great.

Very good

Good

I believe Aaron would benefit...

Liked: It’s a good location. The room is very small.
Disliked: I would like to share my recent experience during check-in at your hotel, which I found disappointing and stressful.When I arrived, the staff member named Aaron was unable to locate my reservation. It took approximately five minutes before he finally found it. During this time, I was already feeling tired from my journey, and when I asked him for alternative solutions in case the booking couldn’t be found, he remained silent and offered no assistance.Once the reservation was located and I proceeded to pay for the room, Aaron tore off the credit card slip in front of me in a manner that felt unnecessarily rude. Throughout the interaction, he did not smile or express any apology for the inconvenience caused.I believe Aaron would benefit from further training in customer service and emotional intelligence. A more empathetic and professional approach would have made a significant difference in my experience.Thank you for taking the time to consider this feedback. I hope it helps improve the service for future guests.

Very good