Motel 6-Katy TX - Houston

Superb

Great value

Liked: Location
Disliked: Renovation

Not worth the headache

Disliked: The room was tore down nothing like the pictures. Was notified the day before some facilities "may" be down due to covid 19. The whole reason I booked here was for the pool that my child I only see once a year can enjoy and spend time with her mom. The pool had no water in it. Microwave did not work. Neighbors in and out banging on door at 2 am. The door you can see thru and was not safe at all even with locks. See pics. I had to find other accommodations asap with no extra money I checked out early and slept on my daughters floor the rest of my trip.

Wouldn't recommend and won't stay...

Liked: Location and friendly staff.
Disliked: The TV didn't work (supposedly satellite was out all over the hotel), the room wasn't clean, and they said they were not opening the pool. That was one mail reason I had gotten a room there was a pool to swim in.

I am going to be...

Liked: The customer service was lousy. I never got to stay in the apartment. They refuse to process the payment from Affirm they lied and said the person that paid for it didn’t pay and we had proof we called Affirm and was told the Motel had to process the payment and they didn’t. They lied said they never got it. The people behind the counter were so rude the Indian Lady. I will never use your services again for Motel 6. It is not the first time I’ve dealt with their rudeness. I used another motel within the hour, and they were gracious polite, good customer service, and processed the affirm payment.
Disliked: Rude rude customer service people!! Perhaps you need to do some training for immigrant people that don’t understand how important customer service is!!

I paid $75 for a...

Liked: The bed was comfortable, the air conditioner worked good and the coffee was good
Disliked: It is old and rugged

It was ok

Disliked: Funny smell and noisey next to the freeway .. bed uncomfortable

Very good

Good

Liked: easy to book