Motel 6 Humble TX - Houston International Airport

It was just somewhere to...

Liked: Nothing
Disliked: The staff was very rude, lack of understanding. The guy and the lady were both very RUDEWhere is $50 deposit that suppose to b refunded

Passable

Very poor

Liked: nothing at all, the customer service was terrible. The ROOM smelled really bad, it hair everywhere on the floor and in the bed. It was disappointing
Disliked: NOTHING

Exceptional

Exceptional

Very poor

Disliked: The guy who check me in was very rude. The room had roaches crawling in the tub, pincher bugs crawling around the room floor. Went to complain about the bugs in my room and the guy who checked on me was no longer there, it was a different guy who was nice and helpful, he apologized and gave me a different room. Well the new room the door handle was broken so we couldn’t even get into our room, went back to office and the guy explained that I have to be fast at opening the door once I scan my keycard, umm ok go back to try again still nothing. The office guy then comes to assist in opening our room door for us and after a few try’s for him he then says, yah there’s something wrong with the locking mechanism

Just hope you don't need...

Liked: The property itself is clean and a good place to beBut the management don't see you as people.
Disliked: The people running the property is the reason why I won't come back. They have the same level of interpersonal skills and customer service as a spoiled child. You can speak English but lack very much in communication skills. You tried to extort me for money because I booked through a third party and you have to pay commission fees and lose money. You wanted me to purchase my overstay directly from the front desk because you want to charge me extra from staying between the hours of 11:00am to 3:00pm and then you want to charge me extra because you can't beat my discounted rate from my third party for the actual cost of the room for the night. So you tried to hold my stuff hostage as a way to do it by not allowing me to rebook after my room is already paid for with verifiable proof. Only under the threat of calling the police did you reprogram my card and rebook me. Even corporate told me that they was disturbed by the treatment and corporate settled things from their end. Never again.

Exceptional

Fine for a few hours...