Motel 6-Casper WY

Poor

Disliked: My rooms door was open and it was a mess, had to get a different room, key never worked had to go to the office 3 times

Cheap place, don’t expect great...

Liked: Friendly helpful staff
Disliked: Bathroom was dirty with feces on the walls in the bathroom. Temperature control for the room was not working or anything

horrible! i'm never coming back...

Liked: i didn't like a single thing about this property.
Disliked: The first room i was put in was completely trashed, wet towels on the floor, bed, and bathroom. trash everywhere. this room was obviously untouched by staff before putting me in the room. i asked for a new room AND compensation as that is unacceptable. i was told my new room WAS my compensation because it was an "upgrade" as there were 2 beds not one (as if i needed a second bed or asked for it, i just needed a clean room). the second room i was out into smelled horrible, whoever cleaned the rooms obviously didn't do a good job as on the dresser and sink was clumps of food mushed into the furniture and crumbs everywhere. i decided i needed the place to stay enough i could look past it...that was until i saw there was NO running water for me, my s/o and THREE animals to drink!! the locks on the door were broken off or did not lock (im not from the area so how am i supposed to feel safe?). I went back to the front desk and requested a full refund (i had to sleep in my car after driving 14 hours btw) as it still has not come in! (it is july 8th and i requested the refund june 20th). when i called booking.com as the motel 6 "couldn't help me" they said that they JUST cancelled and started issuing the refund YESTERDAY! it has been 3 weeks are you kidding me?? i am a 19 year old moving states with 0 money, weather that's the case or not this is completely unacceptable! DO NOT BOOK HERE!!!

Good

Liked: Room was fine and clean. It was convenient to where I was going.
Disliked: Door was very hard to open. Could not find any parking close to the room. I have trouble walking and it had a giant step to get to the room. Thank goodness for a railing. Had to put down anything carrying make it up the step and pick up whatever carrying. They have a lot of permanent renters. I needed to stay one more day and they could not figure out on the computer how to fix it??

Bad

I will not rent with...

Liked: It had a bed I could sleep in after an 18 hour drive.
Disliked: I reserved 2 rooms for 8 people months ago. My wife and I, my daughter and son in law and 4 of my grandbabies. The reservation process was simple and offered what i needed. That is where the pleasant experience ended. Like I said I reserved 2 rooms at the same time and paid with the same credit card. When I arrived the hotel had put the the rooms on the opposite ends of the hotel instead side by side. So I inquired about rooms next to each other. They said that they could not accommodate, because they were mot reserved together, but they were, and paid for together. Then they asked so do you still want the rooms. I just drove 18 hours, I did not have much choice. So they get me checked into my room, originally they could not find my second room, even with the confirmation number. For some reason, they put it under my daughters name, not mine, even though they had no problem taking the funds from the same card. So we got passed that. My daughter had to come in and give her driver license . No big deal. I thought all adults had to provide ID. Again no biggie. So when my daughter checked in the clerk said that the card was declined for payment. I showed them the confirmation where i was charged almost 300 dollars for both rooms. All she kept saying is payment was declined. She attempted to run my card multiple times for a room that was already paid for. After me arguing with her and shoeing her the invoice where both rooms were paid for. she said "I will just give you the room and not worry about payment". Like she as doing me a favor and giving me a paid for room for free. NOT THE CASE. Now I had two rooms one for free according to her. I was tired and wanted to sleep. Went to room. Wanted a shower before I crawled in bed. Two of the towel item in mine and my wife's room had dark brown spots on them. There is no way they could have been missed. So i used one for a floor mat and did not use the other one.

I would never stay there...

Liked: We like absolutely nothing. This was the worst motel experience I’ve ever had in my entire life!
Disliked: We made a request that we were told would be honored to have a handicap accessible room. They tried to put us on the second floor and then gave us a ground floor room that we were still unable to get the wheelchair to easily. The bathroom was totally inaccessible with no grips anywhere There was rags filthy laying on the table top the towels that were supposed to be clean and usable look like they hadn’t been washed and they had stains all over them and looked like rags themselves. The air conditioner wasn’t even hooked up. The room was sweltering and overall cleanliness was unacceptable. The windows had no screen so you couldn’t open that to get some relief from the heat, it was the worst hotel experience of my life

Poor

Liked: Location to the Rumkota and Mcdonalds
Disliked: The water got luke warm at best. The heater barely got warm, maybe 65 degrees. 1 of the lights in my room was falling apart. Parts of the wall needed repatched. Only 2 half sized pillows per full sized bed.

I wouldn't recommend.

Liked: Location and price were okay.
Disliked: The staff wasn't professional at all and the room had a bad urine smell. The lights didn't work, the door wouldn't open or close without a straggle . We had the room for 3 nights they refused to clean the room,give clean towels and sheets. Was told when I check out then they will clean and change sheets. If I didn't like it I could leave. Which I did.