Motel 6-Branford CT - New Haven

Pleasant

Pleasant

Good

Liked: Close to work
Disliked: Little dirty people sleeping in lounge

WAS UNABLE TO CHECK IN

Disliked: Upon arrival at 9:30pm, we were informed that the hotel was unable to check us in due to system being down. There was no estimated time for things to resume, no bathroom facilities were available. We were told to either find alternative accommodation or wait. We waited for over 2 hours with no success. The fact that the hotel failed to provide alternative or basic accommodations for people who have reservations was outrageous, and that there was no management present or the intention to remedy the situation really showcased this hotel's customer service.

Spartan clean accommodations that smell...

Liked: Location and price
Disliked: Smell of cigarettes through out the motel. I was not expecting that. Most hotels are smoke free which is what I expected. My bad.

Very poor

Exceptional

Passable

Liked: Just what I expected from a Motel 6 in an urban area.
Disliked: Non guests (homeless?) were filling coolers with ice all night.

Very good