Motel 6-Baytown TX - Garth Rd

Exceptional

Bad

Liked: Nothing
Disliked: Dirty, black mold in room, rude staff, roaches

Passable

It was terrible.

Disliked: I didn’t like that when I left to go and take care of things for a day out of town and called the reservation line to confirm I could rebook my room for 2-3 more days that I was told “yes Maam you can book your extension through this line and we can accommodate your needs and you don’t need to be here, we can charge your card and you’ll be set.” I called an excessive 7 times just to confirm and make sure everything was okay just for some peace of mind as I’m in the middle of moving and have pets involved and wanted things to be taken care of, just to be woken up the next day by some guy on the phone threatening to get rid of everything in my room if I didn’t come down to the motel and pay my missed check in fee. He told me my card declined when A) I showed him the account amount upon arriving and there was more than enough B) there was 0 attempted or declined transactions in my bank history. He wouldn’t listen to me on the phone and called me a liar saying I was calling the wrong number when it’s the ONLY THING LISTED! I was then told that because I was upset (I was crying, not yelling or cursing) that I would get hung up on if I didn’t stop, and while I can understand if I was being excessively rude, but I wasn’t. I even had someone with me the whole time I was trying to book and make sure things were good and they even got to hear how this guy was talking to me. He apparently prides himself on being a higher up with the company but can’t even properly talk to clients because he openly told me he assumes everyone who walks through the doors is some druggy, liar or vagrant. When I arrived in tears the guy, who also told me he didn’t work at location, told me omg I’m so sorry you were right!! They argue with you make you feel terrible for no reason before they do their due diligence (: oh, and in my bedroom there was a door, that opened up to another door, that was locked, and upon opening the first door, there’s mold caked all in between them! Very nature friendly!

My first impression was disappointing....

Disliked: The property appears neglected and is extremely dirty. They have a very inflexible checking-in policy.

I had a pleasant stay...

Liked: The fact that Iwas able to relax and actually fall a sleep it was worth the stay
Disliked: Nothing that i can think of

Bad

Bad

Bad