Mornington Hotel London Victoria

Stressful

Liked: Location
Disliked: Went to book in at 1400 told to come back in half a hour , went back two hours later still not ready waited another half a hour then when finally got in room was crawling with ants and had to move hotels, lady on reception didn’t even show any concerns.

Disappointing and small

Liked: Bed was comfortable
Disliked: Room much smaller than expected such that there was barely any space to put our luggage. No lift and stairwell was very narrow. Sink was partially choked so drained very slowly and there was this constant ticking noise next to the bed. Staff said they could not do anything about either and could not put us in another room as well. Very disappointing.

Exceptional

Hotel was mostly clean, except...

Liked: This room was tiny, had two twin beds and we were barely able to get our luggage in the room. It was a small square box with absolutely no room at all! The room also had absolutely no windows. We had to kill two bugs in the room that looked like ticks. They supplied you with one bath towel each, which was large and nice, but no washcloths and no hand towel towels. The hotel had no elevators/lifts and we were in the basement so we had to lug our luggage downstairs, help was not offered, we’ve just been on a cruise and we had quite a bit to take down the stairs and then up in the morning when we left. however, the location was amazing. It was very close walking distance to Victoria Station, Buckingham Palace, Trafalgar,Square, and it was quite nice to be able to get out and walk around without having to worry about getting taxis or public transportation.
Disliked: Maybe have the hotel staff offer to help with luggage when it’s too older ladies having to take it downstairs and then up again. Hand towels and washcloths would’ve been very nice.

Disappointing

Disliked: The rooms are just too small for anyone to be comfortable

Mornington Hotel was not a...

Liked: Location. Shower was hot with good pressure.
Disliked: Total misrepresentation of a superior room. Double bed against window and two walls, little hanging space, so small we couldn’t fit in our luggage. No lift, so our party of 4 65+ years struggled withe the stairs to the 3rd snd 4th floors respectively. Air- conditioning did not work. Room so small we couldn’t access the tea making facilities. On our last morning, pulling up the sheets to tidy, found an unpleasant stain on the mattress. We were not happy with our stay and the response from management was filled with meaningless platitudes.

Bad

Disliked: Small room in base

Superb

Liked: Great location just a quick walk from Victoria and a nice stroll for sightseeing. Room was well furnished with a great bathroom and shower.

Cozy and compact rooms

Liked: The rooms were clean and compact, enough for 2 people. Price was very good considering it was London.The staff were lovely and very helpful, it's a great place to stay in London if you are looking for a place to rest and refresh.
Disliked: Some of my family complained that the rooms were too small, including the bathroom, I was happy with the level below the ground floor room. The bathroom was an excellent size, and the bedroom was enough to place your bags on the floor and rest on the bed.