Birmingham North Moor Hall Hotel BW Premier Collection Guest Reviews
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Write a review
Tess Fri, 12 April 2024
Almost excellent
Liked: Lovely room. Spacious and clean. Beautiful bathroom. The hotel was smart, the food was very good and there is a wonderful terrace. Some of the staff gave really good service - particularly in the restaurants. Overall excellent value for money.
Disliked: Some of the staff seemed indifferent. Poor service when trying to book spa treatments before the stay. Dinner was included in our overall price, but when ordering we were told that side dishes (e.g. vegetables) were excluded! The 'glasses' of prosecco served barely filled half a glass. These last two things made it feel like we were being nickelled and dimed which slightly took the edge of our relaxing spa weekend. As the hotel is on a golf course there are no grounds to speak of where you can walk around.
Nigel Thu, 4 April 2024
Adequate , disappointing considering it...
Liked: Location
Disliked: Room was just okay. However between reception and room there were seating areas with tables. A number of tables had been used and used glasses were left from when we arrived until late in the evening. Only cleared by the following morning
Roy Thu, 28 March 2024
Exceptional
Megan Wed, 27 March 2024
Very pleasant and helpful, friendly...
Liked: Friendly staff and lovely facilities. Enjoyed my one night here as a solo traveller.
Mclennan Tue, 26 March 2024
Very relaxed and well looked...
Liked: Great venue with great choice of food. Loved the grounds and conservatory
Disliked: Nothing comes to mind
Moulinie Tue, 19 March 2024
Good
Jasvinder Mon, 11 March 2024
Exceptional
Annabel Mon, 11 March 2024
Disappointing
Liked: Staff at breakfast were very nice
Disliked: Restaurant too small - had to wait for a table to be available at buffet breakfast Bed was short and I’m 5’4Paying £135 for a one night stay inc breakfast in a single room and being asked to pay £10 extra for a swimBroken shower fitting which meant the shower head pointed towards the wallDifficult to find a parking space Room decor looking tired
Sam Sat, 9 March 2024
Very picturesque place, really nice...
Liked: The staff were very good. The building was nice. The surroundings were also beautiful. Bathroom within room was spacious and well decorated.
Disliked: Room was small, dated with several issues. Cobwebs in several obvious places, needed a good clean. Discoloured paint on the ceiling - needing painting. Plug sockets near bed coming off the wall. Shower fixture broken so unable to stand under shower head. Room itself was smaller that expected. A standard place like Travelodge or Holiday Inn would provide a much more spacious room. Also no thermostat for heating - needed to control temp by manually turning radiator up and down. Whilst workable, not what I'd expect for such a hotel.
Mark Sun, 3 March 2024
Exceptional