Montecassino Hotel & Suites

Would never stay here again; for $225 a night I would expect a half decent place, this is not!

Disliked: Old; outdated rooms; awful service.

Disliked: Fridge didn't work; hard to find things; no conditioner or comb; dated; old; tiny TV.

Very basic hotel with poor...

Liked: The bed was comfortable and the location was perfect for me attending a concert at the Roger’s Stadium
Disliked: Check in was supposed to be at 3pm, however I arrived at 5pm and no rooms were available! My daughter and I had to change clothes in the lobby restroom to get ready for a concert we were attending that evening! They finally gave us our KEY to the room (with was literally a single key to a turn key lock) but the housekeeper was still in the room cleaning it up! The room doesn’t have a safe so I didn’t trust to leave any of my valuables in the room with the housekeeper still being in there, so instead I had to lock my belongings up in my car & the whole time I was at the concert I was worried about if my car was safe. The room is very basic with (what looks like) a 19 inch flat screen TV (very small). And the continental breakfast was sub-par. They offered waffles (LEGO-my eggo) and bagels without any butter to spread on them (among other items, cereal, muffins, etc). But overall if it wasn’t for the convenience of the location and free parking I would have rated this hotel much lower!

Great place to stay for...

Liked: Room was clean, comfortable & spacious. Staff was friendly and helpful. There was an event at the nearby Rogers Stadium, but the parking situation was monitored with clear directions.
Disliked: Had to travel back down to the lobby for ice - would be great to have more ice machines available. Decor is a little dated (but not offensive). Surprising to have to keep track of a physical key to get into our room!

Exceptional

Pleasant

Liked: It was convenient to the tennis tournament we were attending.

Exceptional

Very good

Disliked: No fridge or microwave in the room

Superb

Would stay only if necessary

Liked: Proximity to Roger’s stadium and easy access by subway
Disliked: Old, dated, not very clean, old heavy keys, breakfast was terrible, no water for a few hours, coffee maker was filthy

Location was very convenient for...

Liked: Staff
Disliked: Room and bathroom condition. Carpet condition was very poor