Good experience overall.

Liked: Food was great; sevice was great.
Disliked: Room a bit small.

THE PLACE WAS NICE

Mistakes or oversight happens but...

Liked: Location and that?s about it.
Disliked: Breakfast closed 10mins before there supposed too. Best of all, I checked-in before my girlfriend came there because it was her bday earlier in the week and I didn?t get a chance to seee her. So I checked in at 4 to make sure everything is fine and to setup the room; i.e: stock the fridge, chocolates on the bed, hide the present and stuff like that. I was extremely busy that day and was flying through all my jobs and ticking all the boxes. After setting up I left the second key card with the receptionist with my GF?s name on it and left the hotel if she decides the come early. Plans changed and ended up picking her up and came back with her. I passed the same receptionist and picked up the 2nd card and also telling her the story and she was totally fine. I go into the room with her and she immediately say ?OMG it smells like smoke? damn that was so embarrassing and I can?t believe I didn?t catch that at the beginning when I checked-in to setup the room. I call the receptionist and she said to get your stuff and come down. So far good, as soon as we went down And explained our story. she started blaming us that how come we came back 2hrs later and complained about this. I?m like ?what are you serious, In total I didn?t occupy the room for more than 15-20mins before calling you and that timing is included the first trip by myself as well, I was never in the room for the whole2 hrs and you should know this and your cameras all around should verify my side of the story and you especially(receptionist) should know this because I returned the 2nd card to you and told you my gf may come by herself so please give her this card if she does? she never apologized during this time about the room to smell and said I have to go inspect the room. Comes back and still hasn?t apologized for the room smelling like smoke. Instead acted like she?s doing me a favour by switching my room. If anything the embracement, frustration and hardship was all felt by me. Worst customer service.

Good

Passable

Liked: Location.
Disliked: Ice machine was out of order. Room was subpar in terms of cleanliness.

Superb

Would recommend

Liked: Staying at this hotel every 2 weeks for work. Extremely satisfied with everything. Clean and very conveniently located, stuff very polite and attentive. Quick to accommodate all the requests. Recommend a 100 percent

Exceptional

Liked: THE HOTEL IS VERY NICE.amazing food and wine.Exellent price and very classy decorations.

Exceptional

Liked: Loved everything. Stayed in king suite with Jacuzzi and living room. It was exactly what we needed. The on site restaurant was wonderful. Ordering was easy, price right and servings per person excellent and flavorful. Great view of the amusement park although it wasn't open. Room was spacious with additional tub and pull out couch.

Bad