Molitor Paris - MGallery by Sofitel Guest Reviews
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Write a review
Evan Thu, 24 July 2025
Excellent location super indifferent sloppy...
Liked: The location is great for Roland Garros, right and the nearby Fondacion Louis Vuitton. But the hotel needs to work on service levels and general organisation. I’ve stayed there three times and it has deteriorated each time. They have this famous pool and are next door Roland Garros so I think they rely on that and don’t really bother with anything else. Accor should kick the managers ar$e and do better.
Disliked: We found the front desk check in staff very very indifferent and one of them ride. It’s so weird we couldn’t work out why. I know it’s a big chain but we’re paying 600 euros for the night one expects some courtesy. (The guest service concierge desk were great.)Second, the breakfast which is about 40 euros a head is really sub-standard. It wasn’t that busy but by 10am they had run out of a lot of the food especially the premium things like cheeses and smoked salmon and they were woefully under-staffed. There is no self service coffee machine and twice I ordered a coffee and both times it took over 15 minutes to arrive and arrived cold so it went down the drain. Also I have a thing as a premium traveller (staying in a suite) that when you leave someone makes the effort to greet you, ask how your stay was and say goodbye. Truly if not for ordering my uber I’d still be standing in the lobby and no one would notice me. On the plus side the location is great and the pool is superb.
Katherine Wed, 23 July 2025
Exceptional
Caroline Tue, 22 July 2025
Magnificent but eat somewhere else.
Liked: The historic building, the beautiful pool areas and the pool art gallery, the breakfast and reception staff❤️
Disliked: The staff at the roof top hotel were snotty and slow.The room service food was below mediocre (a boring poké bowl served with old bread on the side)
Zoia Sat, 19 July 2025
Exceptional
Liked: Swimming pool:)
Disliked: No places at restaurant at rooftop
Claire Sat, 19 July 2025
A Very Enjoyable Parisian Holiday
Liked: Breakfast was superb! We tried a lot of different items on the breakfast menu and all were delicious. The pool was beautiful for swimming and plenty of room for everyone. The rooftop restaurant was a lovely way to complete the day with excellent service and food.
Disliked: We have no complaints.
Helen Tue, 15 July 2025
Fantastic pool, shame about the...
Liked: Nice and clean, staff were helpful. We did not like the food on the roof top, it was very average.
Disliked: The food.
Chloé Mon, 14 July 2025
Good
Liked: The swimming pools are amazing, and the overall hotel facilities are great.
Disliked: Staff PerformanceThe service, particularly at the swimming pool bar, restaurant, and during breakfast, unfortunately fell short of the expected five-star standard. While the reception and pool reception staff were good, other team members often lacked basic courtesies such as "good morning" or "thank you," and generally demonstrated a lack of good manners or efficiency (had to ask and then wait a long time to get hot beverage during breakfast, one time it never arrived).Rooftop Restaurant ExperienceWhile the rooftop restaurant offered delicious food and a lovely view, the service pacing was an issue. There was a significant delay in taking our orders, and then all courses arrived simultaneously, leaving no time to enjoy an aperitif or relax between dishes.
Marc Wed, 9 July 2025
Not 5* service
Liked: The room was quite nice.
Disliked: the staff for a 5* establishment are very poorly trained, they did very little to make our stay more comfortable and brought us wrong drinks/forgot our food and then refunded it, wouldn’t even give us some salt to take to our room for food we had bought and wouldn’t allow us to use the facilities prior to check-in when our room wasn’t ready so we sat in reception for hours instead, poor show.
Venita Sun, 6 July 2025
Gorgeous hotel but service needs...
Liked: Amazing pool, beautiful rooms that were quiet - very well sound proofed. Comfortable beds and pillows
Disliked: The service in restaurants needs to be improved- had to ask servers every morning for coffee- this this be offered automatically, waited so long for an omlette one morning that I eventually gave up. Also the QR codes for bar service around the pool don’t work. Waited over an hour for a salad at the poolside restaurant one day. Hotel seems to be short staffed
Cliona Wed, 2 July 2025
Iconic place.
Liked: Pool Location Decor
Disliked: Service was sluggish at best. You could grow old waiting for a drink Fantastic pool Lovely rooftop bar/ restaurant