ModernHaus SoHo

Exceptional

Bad

Disliked: To Hotel Management,I’m writing because I asked someone from your team to call me back and never received a response.I arrived at your hotel on Friday around 4pm, checked in, and received the room. About an hour later, my girlfriend arrived. I received a call from the lobby asking if she was with me, and I clearly said yes let her in. We spent Friday at the hotel and had breakfast together on Saturday. Everything was fine until last night.She went out with friends while I some wine at The rooftop and then went to bed. She came back around 2am with her key, only then did the nightmare begin.I have no idea why she was treated with such disrespect. She wasn’t feeling well, and instead of helping, the doorman was sarcastic, dismissive, and even laughed at her while she was visibly upset. No attempt was made to offer assistance no empathy, no basic human decency.I want to understand: at what point did someone at the hotel decide she wasn’t supposed to be there? When I booked the room, was I expected to pre-register every potential visitor? She arrived just an hour after me, and I explicitly approved her entry during the initial call from the front desk.What happened was deeply disrespectful and entirely inconsiderate. As paying guests, I can’t believe this is the way we got treated.She had a key. I gave approval. And yet your staff hid behind vague “hotel policy” instead of exercising common sense. She was crying in your lobby while your doorman smirked and stood by. He didn’t even offer her a glass of water let alone a solution.I can’t express how disappointed and hurt I am. This was supposed to be a special weekend. Instead, it became a humiliating and traumatic experience! one that very likely damaged my relationship beyond repair.This is unacceptable.

It was a pleasant experience.

Liked: The location
Disliked: The shower could be more sealed.

Disappointing

Disliked: I had booked 9 nights but ended up leaving after just 2 — thankfully the hotel and Booking.com agreed to issue a refund.The overall quality is far from what you’d expect from a so-called 5-star hotel. The room I was given was in poor condition: partially clogged sink, tiles falling off the bathroom wall, and generally poor maintenance throughout the property — including the pool and gym, which were in a very disappointing state.Despite specifically requesting a quiet room for a long stay, I was placed right next to a construction site with extremely loud noise from 7am every day — completely unacceptable.The staff was friendly, but the level of service is clearly not up to luxury standards.This was a huge letdown, and certainly not worth the price. Would absolutely not recommend if you’re expecting real 5-star quality.

Greatest costumer service I’ve ever...

Liked: Property was beautiful! Very modern and stylish
Disliked: The pool was very small. But still a luxury having one in SoHo

Very good

Liked: Amenities location
Disliked: Staff

Pleasant

Very good

Soho grand next door same...

Liked: Location
Disliked: Poor small room. No extra desk/ chair. No speakers. A bit rusty for the price .