ModernHaus SoHo

Passable

Liked: Great neighbourhood, clean rooms, good hotel restaurant
Disliked: Room on one of the upper floors directly under the hotel's night club, it felt like you were in the night club, super loud music until 2 AM. When you pay more for one of the upper rooms, you would expect more comfort, not less.

Exceptional

Liked: The rooms were of a comfortable size. The hotel staff was very courteous and very helpful. Breakfast at the coffee shop was very good.

Good

Superb

Disappointing

Great location and hotel but...

Liked: Great location in Soho.
Disliked: Times the pool was open to use constantly changing due to private functions and was never open for long enough.

Exceptional

Bad

Disliked: To Hotel Management,I’m writing because I asked someone from your team to call me back and never received a response.I arrived at your hotel on Friday around 4pm, checked in, and received the room. About an hour later, my girlfriend arrived. I received a call from the lobby asking if she was with me, and I clearly said yes let her in. We spent Friday at the hotel and had breakfast together on Saturday. Everything was fine until last night.She went out with friends while I some wine at The rooftop and then went to bed. She came back around 2am with her key, only then did the nightmare begin.I have no idea why she was treated with such disrespect. She wasn’t feeling well, and instead of helping, the doorman was sarcastic, dismissive, and even laughed at her while she was visibly upset. No attempt was made to offer assistance no empathy, no basic human decency.I want to understand: at what point did someone at the hotel decide she wasn’t supposed to be there? When I booked the room, was I expected to pre-register every potential visitor? She arrived just an hour after me, and I explicitly approved her entry during the initial call from the front desk.What happened was deeply disrespectful and entirely inconsiderate. As paying guests, I can’t believe this is the way we got treated.She had a key. I gave approval. And yet your staff hid behind vague “hotel policy” instead of exercising common sense. She was crying in your lobby while your doorman smirked and stood by. He didn’t even offer her a glass of water let alone a solution.I can’t express how disappointed and hurt I am. This was supposed to be a special weekend. Instead, it became a humiliating and traumatic experience! one that very likely damaged my relationship beyond repair.This is unacceptable.

It was a pleasant experience.

Liked: The location
Disliked: The shower could be more sealed.