Moana Surfrider A Westin Resort & Spa Waikiki Beach, Honolulu

Moana Surfrider A Westin Resort & Spa Waikiki Beach Guest Reviews

Overall Average Score:

Very Good (4.2 out of 5)

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Overall a good option but...

Liked: Good location in Waikiki and helpful staff.
Disliked: I wouldn’t suggest spending that much money in high season, the hotel is not bad but definitely not worth the cost of a 4-star. Service was fine and staff accommodating. However, the room we were first given was dirty (hair in the bathroom and shower supplies not refilled), not the standard we would expect for such a high price… The breakfast buffet is quite basic and also not worth the price, many people actually seemed to get their breakfast somewhere else.

we enjoyed our stay

Liked: location ,room, pool, pool service,
Disliked: construction noise, tree droppings over all the outside chairs

Exceptional

Great location, great hotel but...

Liked: I visit annually and love the location, hotel and beach
Disliked: I am an annual visitor to the Moana Surfrider and this visit was very disappointed with my interactions with the Reservations Manager Zach. During my visit the year prior, I had requested with the hotel that my trip this year involved a visit to the mainland and could they hold a suitcase for me for one week until I returned. I had book-end bookings at the Moana either side of my week to the US mainland and numerous patrons request luggage to be held, especially when visiting other islands like Maui. When I checked out to depart the Moana for the mainland, the reception staff would not honour my arrangement and said they had changed their policy. This change in policy was never communicated to me and even after numerous conversations with Zach he still refused, even though the lovely Valet staff were willing to help. This was an extreme inconvenience and really impacted my annual visit. In addition to this, all rooms in the Tower have their balconies locked, due to an incident, so no fresh air in a 'beach view room' and patrons were very disappointed that this wasn't communicated to them or that compensation wasn't offered.

Very good

Exceptional

Excellent

Liked: Great location. Historic
Disliked: Too much traffic

Beautiful hotel, great staff and...

Liked: Is a beautiful hotel in a great location
Disliked: Can add a big table in the bathroom, there is no space to put all our belongings

Exceptional

We were disappointed after looking...

Liked: Location was excellent as was the veranda and restaurant.
Disliked: Renovations to the tower wing were a nuisance and started from 9am. Even though we received advanced notice of these works, the noise was worse than expected. The tower rooms are very outdated and this was very disappointing. The Surfrider is a period property that prides itself on its history BUT regrettably the ownership/management has done the property a huge disservice by presenting it with stained carpets, broken furniture and refrigerators that do not work. The hallway carpets were also badly worn and stained which detracted from the whole experience. Balcony doors were locked due to the renovations and this made the rooms very stuffy. We were relocated to a smaller Banyan wing room which was better.