Booked room 1 month ahead. Staff on front desk were unable to find confirmation of room - ended up in a smoking room in which I was unaware of. Room we ended up in was like a dirty ash tray. It would probably be cleaner in a dumpster !

Disliked: Terrible experience.

Very good

Passable

Disappointing

Good

Overall, it fit our requirements,...

Liked: The location was good for our needs as it was close to friends and the bloor street festival we?d gone to see. The cleaning staff accommodated well. Some of the office staff were helpful with directions and trying to match our original nonsmoking king-room request
Disliked: Your booking site suggested a breakfast, but it was a kettle by the office with instant coffee or tea. We switched from the nonsmoking king room request to a queen since they only had a smoking room which strongly retained the smell.

Exceptional

Liked: If was clean
Disliked: There was nothing to not like

Hated it

Liked: Got an eye infection from the towel

Poor

Poor