Exceptional

Pleasant

Liked: This resort has always been my favorite place to stay when I?m in Palm Springs.
Disliked: I was very disappointed when I arrived and was informed the main pool area was closed. The pool area is practically the only reason we enjoy our stay there. We love the pool, the cabanas, and the pool bar. We tried making the best out of the situation and did swim a little in the hideaway pool :( .

Good

Exceptional

Exceptional

Will visit there if I...

Liked: Staff need more vibe. Seems like they where not happy working there. Pool Manager was more focus on transactions and didn?t acknowledge the needs of the people waiting on drinks. I saw it first hand. Maby adding some music on the pool will give it a better place to be at. To be honest, it seem like it was the last day that the resort was going to be open and no one care about it.
Disliked: Staff was professional but not friendly

Disappointing

Disliked: Room did not get serviced. Room did not have towels. Had to use pool towels during our stay. Staff were not familiar with availability of tennis courts at adjacent facilities. Only the primary pool had a bar, and the hours were extremely limited.

Bad

Liked: Problem from check in to check out.

Good

Disliked: Shower tub was old. There was no room cleaning. There was only 1 set of small shampoo and conditioner.