Mirage Inn & Suites

I always stay here if...

Liked: it is close to work
Disliked: there is nothing I dilike

Disappointing

Pleasant

Probably won't stay here again...

Liked: It was across the street from the zoo which is what we planned to do. It was also really close to many Muni stops. You can also see the ocean from the sidewalk so it's in walking distance. So basically the location is really the only thing we liked about this hotel.
Disliked: Staff wasn't very friendly. Check in is at 2, we showed up at 2:30 and it took them a while to even come to the front desk. I actually had to call them after pressing their little buzzer quite a few times. And then their machine that you sign on was glitching like crazy and he blamed me for it even though it was flashing when I walked up. Finally get to our room and it's being held open by the lock so I slowly go in and the beds aren't made, there's no blankets so I start to wonder if our room was really ready. We went ahead and went in and I went to go get the rest of our stuff out of the car and housekeeping came by freaking out cuz she wasn't ready for us and the blankets were still in the laundry. I tried to explain to her that they let us check in but there was a language barrier so I just went back in the room. Or at least I tried, but the key would not open the door after multiple attempts it finally opened, it was like it was sticking on something. Luckily my family was on the other side so they let me in but I wanted to make sure the key would open the door and it did so I let it go. Then housekeeping came by with our blankets later and was still kind of freaking out about the room not being ready and I just said sorry but it was fine we didn't mind waiting for the blankets. I don't even know why I said sorry cuz it was 45 minutes after check-in when we got to the room so it should have been ready. So fast forward to us leaving and coming back a few times and it was a crap shoot whether the door would work or not. It wasn't like it was the key not working cuz the green would light up you just would try to open the door and it was like someone locked it on the other side and then randomly it would open. Which is nerve-wracking when all of your stuff is in there... Once we realized it would eventually open it was just something we dealt with... Anyway we probably won't stay at this hotel again.

Superb

Passable

Good

Passable

Passable