Good

Very good

Good

Good

Liked: The pools
Disliked: The Check-in was too long. The room needed some maintenance: leaky shower, heater did not work .

Hot springs pools, palms, nice...

Liked: Wonderful winter respite from traveling. Nice room. Seven lovely hot springs pools of varying temperatures. Palm trees. A restaurant onsite, which saved us looking for meals elsewhere in town. Reasonable price.

Exceptional

Good place to stay for...

Liked: Great location for us only 30+ minutes from Joshua Tree. Dining was excellent, although a little pricey. Enjoyed the spas and landscaping is nice. Check in was very friendly
Disliked: Room was clean and good size, but rooms and hallways and elevators are a little tired and dated.

Very good

Liked: Pools great as always
Disliked: Called reception twice to get the housekeeping which did not show up

Dissapointed

Liked: Service in the restaurant was good. I only ordered take out, so I didn't experience full wait service. However, the server answered all questions, the food came quickly, and it was what I ordered. No one was rude or nasty, they were just generally untrained in basic customer service.
Disliked: Customer service was poor. On several occassions I waited at the front desk, without being a knowledged, as multiple staff appeared busy in conversation or organizing their work area. Facilities were run down. Hallways were cluttered and generally not clean. The hot spring pools were often luke warm, inspite of advertising higher temps? Locker room for spa services were run down, with multiple broken lockers. The front desk for booking spa services was unprofessional. When booking a massage i opted for a lesser expensive "general" massage, which was supposed to combine a few of the other styles. The massage therapist happenened to be at the front desk while I was booking. She assured me that if I took the lesser expensive option that she would not do as good of a job? I promptly requested another masseus. However, after seeing the facility we cancelled the appt. Very dissapointing as we'd selected this spa for the hot springs and spa services and neither were good. There were lots of kids in the hot spring pools, so it felt a bit like being at the town pool than a relaxing hot spring spa.