Millennium Hilton New York One UN Plaza

Good

Rude staff, dirty room

Disliked: The staff was incredibly rude at check in. There was an issue with our bookings that required management to get involved as the front staff was not reading through the booking to see that ours was not a standard booking, but negotiated by our employer. We did not receive the $35 credit for the Urban Destination fee which we were entitled to for the first day, and then only because we questioned them about it and required they read the actual booking information. When the remainder of our party checked in the following day, the manager was snotty and rude saying that we were only using her name to get special treatment because she had spoken with our travel team the previous day. This was blatantly false as our travel team spoke with her directly regarding all travelers’ reservations. My colleague and I booked the exact same room type (we were on a Teams call sharing screens while we did it), and got different room types, hers costing much more than mine. My room was gross. The carpet was all ripped up, giant scuffs on the baseboards, carpet stained and dirty. My feet were black from walking around on it. We’ve requested that this hotel be removed from our preferred hotels list as the experience was so dissatisfying.

Exceptional

Exceptional

Very good

Disliked: Room should have a kettle, slippers, drinking water.. else everything was excellent

Dont compare with others to...

Liked: Late check in Old propertyBad receptionNo way to come for leisure
Disliked: Location

Passable

Liked: Bed, shower, gym
Disliked: 6 % added gratuity at Ambassador Grill.

Exceptional

Good