Lower your expectations to avoid...

Liked: The location and the kindness of the customer service was excellent.
Disliked: The room we were given had no resemblance whatsoever to any of the ones in the photos. It was old and dated. The carpets were quite dirty looking, the bathroom was in great need of updating. The bath plug was so 'glued' to the bath itself that we could not use it to get a bath. The shower curtains were rags and as soon as the hot water created a little bit of steam they glued to your body which made it impossible to shower confortably. It was a family room but as the sofa bed was open to allow for our son to sleep, there was no room to walk and we had to jump over the bed or sofa to reach the windows... windows that did not shut properly and we could hear all the outside noise all night. The worst was to come in the morning when we went down for breakfast and had to wait for over 35 mins for the lift (only 1 working out of 3!!! to serve 14 floors!!!). That was not even safe! specially since there was no alternative route (no stairs!!!)Breakfast itself was very very poor. I went for porridge (more like watery soup with a few flakes floating) and my husband decided to try the cooked breakfast which by the looks of it (dry!) has been left outside for hours and heated up in a microwave as the customer requested it.My son's Choco Pops were the best option out of the 3 and the only one that ate his breakfast!We always stay in 4* hotels in London but this is not one of them and definitely not one we will be visiting anytime soon. Sad really as the staff could not do enough for you.

Millennium Knightsbridge

Liked: Great location. Staff were excellent.
Disliked: Our key card kept breaking. Had to keep going to reception from 14th floor to get a new one.The jacuzzi bath didn't work.(kid's not impressed)Thought the hotel was dated.Breakfast was Luke warm both mornings.Parking was £58 per day.

Pleasant

Liked: Everything is perfect only one thing is l has smelled smoke from some room very strong and l wonder because the hotel not allow to do.

Very good

Very good

Superb

Exceptional

Liked: Good attitude from all staff. Handling 'lax' difficult 'CV uncooperative distancing' customers best they could. Has to be said of a specific demographic origen.

Dirty room

Disliked: They had to change the room twice due to hygiene issues in the toilet and the second had a dirty bed sheets which was an acceptable. I?ve brought all these issues to their attention and I didn?t get the right help to solve and look after these problems

My stay was great, had...

Liked: Friendly and helpful staff who were will to make everything comfortable for me. Room was clean and updated.
Disliked: I wished there was a microwave in the room.