Millennium & Copthorne Hotels At Chelsea Football Club Guest Reviews
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Write a review
Amy Wed, 27 March 2024
Great
Liked: It was very clean!
Disliked: I arrived later than my partner who had already checked in, but my arrival time was the arrival time we had stated on booking and there was no one in the lobby. Therefore if we had arrived together we wouldn’t have been able to check in.
Paul Tue, 26 March 2024
Very good
Adriana Tue, 26 March 2024
Bad
Dennis Tue, 26 March 2024
Exceptional
Liked: Literally everything except the delay the check-in desk, which took overly long to be check in even when it was not busy.
Disliked: Literally everything except the delay the check-in desk, which took overly long to be check in even when it was not busy.
Shannon Tue, 26 March 2024
Awful
Liked: The location of the stadium.
Disliked: The rudeness and arrogance of the staff.
Tom Tue, 26 March 2024
Very good
Amy Mon, 25 March 2024
Good value for money when...
Liked: The room was spacious and good value for money. Staff were friendly and helpful.
Disliked: I didn't feel very secure. I checked in and about 10 minutes later a member of staff unlocked my door with me in the room. It was an honest mistake but as a woman travelling alone, I didn't feel safe. It was quite difficult to find the correct hotel reception and it wasn't clear which one I should go to to check in.The escalator was broken.
Rebbecca Mon, 25 March 2024
The check in experience was...
Liked: The location was good for the Chelsea stadium tour
Disliked: The check in was a complete nightmare asked us for a £50 deposit on the room took it 3 times off our cards and kept saying it was declined even though it showed as pending in our account
Angela Mon, 25 March 2024
A few problems but comfy...
Liked: Great sized room - very clean and bed comfy. Loved the tea and biscuits - please keep the biscuits as so many places stopping this and when you have to get straight out after a long day (stated at 4.30am that morning for me) sometimes you need a quick snack to keep you going. Love the move away from plastic water bottles too.
Disliked: Calls to reception 3x went unanswered. Unfortunately no lights would come on in my room. I got to the room at 5.25pm with 35 minutes to get changed to attend a national award ceremony. No answer to my call in reception so went back down - reception said they would send maintenance. At 5.40pm went back down to reception explaining I now had 20 mins to get ready for black tie do. At 5.45pm one of the staff came to my room to check my lights werent working and helped me move to another room. Had 7 minutes to get ready so no time for a shower. Then when we got back at 1.30am we weren't able to order drinks and also my room card wouldn't let me in my room so again had to go back to reception to get the card sorted. Other than this, hotel great.
Hanna Sun, 24 March 2024
Exceptional