Liked: Staff were wonderful, dinner in the Asian restaurant was excellent, we had a wonderful stay
Disliked: One more sitting chair in the room would have been nice

Exceptional

Liked: Quick room service. Ordered meal and extra towels. Thank You
Disliked: No issues.

Exceptional

Good

Liked: Beautiful. Great location. Wish I had a couple of nights. Our room wasn't haunted.beds we're comfy.
Disliked: The lady that check me in wasn't very friendly.

Exceptional

Very poor

Liked: location
Disliked: staff- she seems doesnt care- we request for early check in and had a reply, as usual they will see what they can do, but she doesnt seem not care( Insist the check in is 2pmThe room is dated, the set up of the room TV is facing the door and the beds was on oppossite so we have to trun the tv to be able to watch.

Beautiful public spaces, mediocre rooms-okay...

Liked: The historic value of the hotel, the lobby and public areas were beautiful. The hallway with the historic photos was great.
Disliked: I know it?s a historic hotel, so things won?t be perfect. But the drapes and curtains in our room were filthy, stained, and torn. The heat also didn?t work; we had to call maintenance to get it working at 11:30pm. We also could not get hot water in the shower; it was lukewarm. I travel a lot and make efforts to stay at historic hotels whether domestic or international. I?ve noticed a trend with historic hotels focusing on great upkeep of lobbies and public places, but the room quality suffers. This was that type of place. Wasn?t worth the money we paid.

Very comfortable stay in a...

Liked: Great ambience. location good near 2 tube stations. Rooms large and clean. Very classy older style hotel. Staff very friendly and helpful. Xmas decorations beautiful.

Exceptional

Very good