Exceptional

Liked: The staff was extremely nice to everyone
Disliked: Coffee was cold. But that's it

Exceptional

Very good

Poor

Passable

Liked: The room was big enough
Disliked: The Wifi didn't work in the room and that was just horrible. I couldn't communicate with anyone as soon as i stepped into my room.

Poor

Bad

Liked: Everything was horrible and I want my refund back
Disliked: The room in general tub didn’t work toilet won’t flush window was busted and I felt unsafe

-10 / 10

Liked: The ONLY positive thing I can report is that the room temperature was comfortable.
Disliked: The first issue was the rooms and elevator had an extremely bad mold/mildew and cigarette odor! After reading other reviews it is apparent this issue has been ongoing for several years. The toilet was stopped up and unusable the entire time. After returning from dinner we noticed a truck with painted hookah advertisements. I thought no more about it until later that evening my husband noticed a bunch of hookah "equipment" in the ballroom which was only a few doors down. Worst part is the truck appeared to be someone who worked there. This was suppose to be a kid-friendly hotel, obviously not because there also were bottles of liquor half empty on the walkway to our vehicle the next morning. The pool was as green as a sewage pond and the hot tub had the same tarp over it closed for repair in simliar reviews from guests over 12 months ago. The other minor complaints were that the staff came off a little rude when we asked about a small container of ice (2-3 cups), the only lighting the room had was a small lamp, the TV had cords hanging down and scattered everywhere, the walls had old paint underneath and holes from what looks like previously hung pictures, and the bath tub did not hold water for my 2 & 4 years old to bathe. When I went to checkout the next day, no manager was available to speak with. If I could give a -10/10 I would! DO NOT STAY HERE! The photos are very deceiving!

Very poor