Microtel Inn & Suites Huntsville

Passable

Exceptional

Awful

Liked: Nothing staff was incredibly rude especially the lady in the morning with her kids running around the lobby and yes she worked there!!!
Disliked: Everything rude staff lady at the counter with her kids gave us attitude for towels it was terrible

Exceptional

Poor

Liked: Easy to book
Disliked: Dirty room,

Superb

Liked: Breakfast was very good

Bad

Liked: The manger was nice
Disliked: I was charged 60 dollars to much. I tried to tell the girl that it was not right and she charged my card anyway. Then the first room she gave me was not cleaned at all. The second one the fridge did not work and the phone was not even hooked up. The money still has not been credited back to my account

Worst room ever offered.

Liked: Maintenance man saved the day and made sure I got a decent room. Great guy. Front desk staff accommodated the change requests (the "original" room offered me should never be used until totally renovated and fixed.)
Disliked: Nasty room, broken furniture, nicks all over wall, blemishes in the window cushion, half the window opaque with water bubble, etc. TV didn't function -- overall the worst room I have ever been offered at any price in a lifetime of travel.

Started out okay. Went downhill...

Liked: Breakfast was a positive. The room beds were clean. The sink in the bathroom was broke. There was multiple drywall spots that were broken. When booking.com tried to refund me one night. It was a major headache! It's like they purposely make it near impossible to get a hold of them. Then they're refunded the wrong amount. Then management at the hotel knocked on my room started yelling at me.