Microtel Inn By Wyndham Henrietta/Rochester Guest Reviews
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1.9 miles from Henrietta centre |
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Carol, Greenfield, visiting Gordon Field House Sun, 9 March 2014
Good place for the money.
Liked: Staff were very pleasant; bathrooms were clean.
Disliked: The sheets were stained and the room smelled stuffy.
Millard Mon, 15 April 2024
Do Not Stay Here!!!!!!
Liked: Nothing Nice to say!
Disliked: Motel was dirty. My room was entered during the day while I was gone and not cleaned. Things were looked through. The hallways were full of construction debris. There was no parking due to construction materials. The breakfast was toast, nothin else. The girl at checkin was rude. The man at checkout was useless. I did not stay the second nigh because of fear for personal safety after the entry. I have complained to Booking.com and Windham/Microtel. Neither are helping me. I have contacted the fire marshall regarding the obstructed hallways and parking. I have requested the charges for this room be reversed by my credit card. This is a HORIFFIC hotel and Booking.com has done nothing to correct the issues
Wendy Thu, 11 April 2024
Poor
Liked: Not much to say here
Disliked: Construction equipment limited parking; room was not overly clean; bed was too hard; cost was increased due to solar eclipse and was definitely not worth the price paid!
Chris Wed, 10 April 2024
I’d go back once the...
Liked: The staff at the hotel were extremely friendly. When we checked in they were extremely busy, but gave each guest the attention that they deserved.
Disliked: They are right in the middle of remodeling this hotel, so there were construction materials in the 2nd floor lobby. The room where we stayed still needed the bathroom upgraded, there was a significant amount of paint and plaster falling off the wall.
Amanda Tue, 9 April 2024
Really really bad
Liked: Nothing
Disliked: The breakfast was abysmal. There was toast and fruit. No juice or anything else. The room was disgusting and dirty. The tub was so dirty it was black on the bottom.The bed was old and you could feel every spring. Not to mention the visible dip in the middle of the bed. No staff available unless you text a number and wait. I needed pillows and you would have thought I asked for a kidney
Woodworth Mon, 8 April 2024
The breakfast was not great...
Liked: Location
Disliked: The tub and the sink were disgusting. Maybe not dirty, just very old looking and was not comfortable to take a shower.. Is toilet ran most of the night. The look of the comforter on the bed was not inviting. Tile in the bathroom was off On the floor. Pictures are all of the room. The outside was nice and they are remodeling but way over priced for what we had. Very disappointed.
Beth Sun, 31 March 2024
Never again
Liked: Location
Disliked: So trashy! Not clean. Run down
Laurie Mon, 11 March 2024
Exceptional
Marti Fri, 1 March 2024
So so
Liked: It was ok
Disliked: Beds were worn out
Webb Wed, 21 February 2024
Disappointing
Liked: Price and location was good. Staff was good
Disliked: Beds uncomfortable. 1st room we had door key didn't work 2nd room I had to keep getting the keys activated every day. Room service never came and changed out towels or garbages the whole time we were there. I ended up putting garbage bags outside the door
Maddison Mon, 19 February 2024
Very uncomfortable and unsanitary.
Liked: I had a roof over my head for the night.
Disliked: The room was so dirty. The floors obviously hadn’t been cleaned. I found two used condoms under my bed. Counters and tables were sticky. The Tv was broken, hairs and stains in the sheets. Second hand smoke smell.