Microtel Inn and Suites by Wyndham Lubbock Guest Reviews
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2.5 miles from Lubbock centre |
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Bria Mon, 11 March 2024
Good
Liked: The property was very clean and accommodating. Breakfast was great.
Disliked: One woman at front desk was very rude and nasty during the check in and out process.
Fulcher Mon, 11 March 2024
Exceptional
Eduardo Mon, 11 March 2024
Good
April Mon, 4 March 2024
Passable
Liked: The breakfast and morning staff were great.
Disliked: When we arrived at the motel, the evening receptionist asked for my i.d. and card and then told me my card was declined and I told her the total amount of the stay was on the card, and I informed her that I was charged for half of the stay prior to arriving and she told me that I was charged for 1 night. I preceded to tell her to charge me for the other night, and she then told me that I needed to pay for the total stay plus what I had already been charged that morning. When I informed her that I was not aware of that, she then pointed to a sign on the counter and said "well we have it posted right here." That's when I got irritated and told her that I was not from there, hints the motel stay, and how would I have seen that not being from there. She told me, with attitude, well then I guess you must not stay in motels often because all motels do that. I replied with, "Yes, I actually do, and that I've never had this situation with booking, which is who I always book with." She then said well I can't give you a room and I said well then refund what you took and she said if I decide not to stay, that money belongs to the motel or pay with cash. It was very embarrassing not to mention that I had to get a family member to send me money on PayPal since I didn't have the full amount anymore. My stay was over $260 for the total stay, and I was being charged that plus a little over $140 extra, and she told me the only way i would get that back is after I checkout. Other than that whole situation, the other staff was great. We also had our toilet back up, and we had to step out for a bit (over an hour), and we were told they would send someone right up to fix it. Needless to say, we returned, and it had not been fixed. We saw the room cleaning staff and asked them and then it got fixed.
David Sun, 3 March 2024
Ok, but the facility needs...
Disliked: Kind of rundown and not the cleanest
Glenn Mon, 26 February 2024
Clean and affordable.
Payne Tue, 20 February 2024
Bad
Liked: Front desk staff was really nice
Disliked: The rooms were not clean found a bag of poop in the cabinet rooms had a stinky smell
Mark Mon, 19 February 2024
Very good
Eloisa Sun, 18 February 2024
Ok
Disliked: Our first morning breakfast was served. But I noticed some sugar ants around the food counter. There was no one to clean
Queen Thu, 15 February 2024
Very good