The Michelangelo Hotel

top notch hotel to explore...

Liked: staff were excellent and the location was top notch. Was given a free upgrade on arrival
Disliked: nothing really

Would definitely stay here again....

Liked: Staff was great! Location was perfect
Disliked: Could be refreshed a bit

Exceptional

Good location, spacious rooms, friendly...

Liked: • Amaaaazing location close to Central Park, Times Square, Rockefeller center and many more• Clean & spacious rooms and very friendly and helpful staff. • Luckily we didn’t suffer from any noise from the busy street • Plus the hotel always smelled amazing :)
Disliked: I’m We made our reservation about 6 months prior to our arrival. The photos of the room we booked showed a nice window view, however our assigned room was dark, located on the hotel’s lowest floor, and the window faced a neglected inner courtyard. We couldn’t even tell what the weather was like outside.We didn’t want to make a fuss about it as the room was spacious, but it would be nice to be offered a nicer room considering how much in advance we had booked (for 10 nights) and it was our very 1st time in NYC.Overall, the hotel could use a refresh, as some areas are showing signs of wear. Certain carpets are noticeably worn, and the furnishings feel outdated. Our bathrobes were frayed, and the toilet didn’t flush properly. Sound insulation between rooms is quite poor — we could clearly hear plumbing noises whenever someone used the shower, as well as doors closing throughout the floor.

Very good

Liked: Location was good. Easy to commute and staff was friendly.

Exceptional

B+ Everyone was extremely gracious,...

Liked: Spacious, luxurious, well designed, a lot of gracious staff.
Disliked: Had to ask twice to have luggage brought to room after it failed to appear after 1/2 hour, and I had to dress for an event ASAP. Second request still took 15 minutes when I needed it right away. No coffee set up included in the executive suite. Had to request twice, with two hours of waiting in between. Also: Parts of suite not cleaned well. Powder room had soap spots on faucet and mirrors, and no soap. Mini bar did not have nearly the array of snacks listed. I felt at checkout that I needed to go over this with the front desk so that I was not charged for “missing” items which were not there to begin with! And I feel as though I swill still need to confirm! - I would have enjoyed having several of the items missing from the minibar choice. Snickers and MnM’s are not very high end and don’t go well with Piper Champagne. - A couple of bottled waters should have been provided, gratis. These things are routine in lesser hotels. Why someone on high would think that it is appropriate to cut corners in such a luxe as well as expensive hotel is beyond me.

Great location great place to...

Liked: Place was clean and very comfortable. The staff was very friendly.

Convenient, great staff.

Liked: Staff!!! And proximity to George Clooney’s play:)
Disliked: It was really dated. Not much changed since I was here over 20 years ago. The lamps were unstable, spots on the crush velvet furniture…WAY TOO MUCH Broadway lights flashing in all night even with blinds and curtains closed.