Miami Marriott Biscayne Bay

I reserved a room at this hotel without knowing anything about it. Turned out it was a fabulous choice. The staff were attentive and courteous. The hotel is immaculate. The coffee shop has delicious coffee. The location is excellent. Nice to take a morning walk along the seawall and bridge areas. View from my room was wonderful. I will stay here again when I visit the area. Highly recommend it.

Liked: The friendly staff; the cleanliness of the lobby area; the room had a fabulous view and was clean. Comfortable beds and great pillows!
Disliked: None.

Great stay, would definitely recommend...

Liked: The hotel staff were very friendly, the room was very nice and clean.
Disliked: Wish it was closer walking distance to shops

Improvement required

Liked: The location was central and good. Hotel was clean
Disliked: Not value for money. No water was provided in the room. Had to ask at the front desk each day for 2 small tins of water. $7 per package delivered is expensive and unreasonable and further it took forever for it to be delivered or accessed. Breakfast was horrible for person like me who does not do egg, pork or milk no options. Prices at the restaurant not value for money. Staff not friendly.

The hotel did not meet...

Liked: The facility was clean and my room was cleaned every day. Also I arrived early and was given access to my room.
Disliked: The breakfast was poor, the offering was limited, egg and ham was the order of the day. Had to be requesting water from the front desk, water should be placed in every room. They hosted a major Caribbean event but did not cater to Caribbean people. Charges for collection of packages was a rip off. Also I paid for resort fee via booking.com and was still charged said fee by the hotel. This $140 fee needs to be refunded

Passable

Exceptional

Very pleasant!

Liked: Location, Staff, view, cleanliness.
Disliked: Not a lot of options around the property as far as food choices, shopping.

Good

Cruise

Liked: They almost couldn't find my booking Because you screw up my name on the booking
Disliked: Beer at pool bar wasn't cold.

Exceptional