MGM Signature Towers by FantasticStay

Bad

Liked: Non
Disliked: Everything

Unacceptable Conditions and Delayed Resolution...

Liked: Decent location
Disliked: We rented this unit expecting accommodations for the number of guests booked, but it was not properly stocked with bedding. Although I reported the issue promptly, it took two days for the property to resolve it. In the meantime, my children had to sleep on what appeared to be a very dirty sleeper sofa—with no sheets provided. This is completely unacceptable.The unit itself was also disappointing: it felt worn down and poorly maintained. We’ve stayed in other Signature Tower units that were pristine and comfortable, but this one fell far short. Overall, it was a frustrating and unpleasant experience.

Exceptional

Very good

Exceptional

Okay but be aware many...

Liked: Very convenient location, happy with hotel amenities, very nice pool, restaurants, access to the strip.
Disliked: First our reservation was not in the hotel system so we waited 1 hour for booking.com to respond and fix it. Then. Unit was extremely dirty, low in supplies, and no one to count on to bring anything you need during your stay since the Hotel staff could not attend to any of our needs, extra towels, sheets, toilet paper because of the reservation was through booking.com. We had to buy our own toilet paper because the unit only had 2 rolls for a party of 5 staying 4 days! Lots of spider webs in the unit, one bed had dirty sheets, carpet extremely stained, toilet was dirty and bathroom were not clean. No cooking Pots although there’s a kitchenette, we couldn’t use the stove, No toaster, very basic items that are inexpensive to have in the unit that would make guests stay better. Many unacceptable things that needs attention. Had I booked with the hotel directly, I would have 100% changed my room.

Exceptional

Good

Very good