MGM Grand

Huge hotel with a lot of dining choices, although pricey.

Liked: Clean.
Disliked: Distances between amenities.

There was no coffee pot in the room, and you couldn't get any TV channels either. There wasn't a working clock in the room. When I waited an hour and a half to check-in, I ended up missing a Motown show due to the hour and a half wait and did not get refunded the two hundred dollars for the show I missed because of their fault. Very bad! And it was all on a Sunday.

Liked: Breakfast at the cafe was good.
Disliked: I had to wait an hour and a half standing in line before getting a room.

Poor

Exceptional

Exceptional

Liked: The room was super clean. Bathroom was great, shower was beautiful, and the bed was comfortable.
Disliked: Everything is so expensive, and places were hard to find once you left the hotel.

Exceptional

Too expensive

Liked: Facilities and location. Nice staff.
Disliked: Super expensive. The shower drainage was clogged during my first use. No bath tub. Can hear noise outside.

Unacceptable Staff Behavior – Watch...

Liked: It was clean, comfortable, and the front desk and valet staff provided great service
Disliked: We stayed for one night. I left my watch on the nightstand next to the bed in the morning while getting ready. I returned two hours after checkout, certain that I had left the watch in the room. The lost-and-found department sent someone to search but didn’t allow me to join. After 20 minutes, they said they couldn’t find it. I insisted that the last person who cleaned the room must have taken it.They went to check again without me, but after another 30 minutes they claimed it wasn’t there. I demanded to go with security to search the room myself. While searching, I confronted the cleaning lady who had repeatedly said she hadn’t found anything. After I insisted, she finally pulled the watch out and gave it back.This was an extremely frustrating and unpleasant experience, and I cannot trust the hotel staff after what happened.

Average

Liked: Location was good.
Disliked: Dark, aircon broken, blinds broken

Good

It was nice and didn’t...

Liked: We love the lazy river. We like the restaurants the room was nice and clean. The bathroom was very large and roomy.
Disliked: We never got our room cleaned. We called house keeping and let them know. When they did end up coming it was too late and we were getting ready for bed. The shower head was annoying. The fridge was nice. The location of the fridge was poorly designed.