Disappointing

Liked: the view
Disliked: the tub was filty try to have a romantic bath with my wife turned on the Jets and some nasty brown sludgy stuff come out and wrecked our romantic evening . We ordered two beer from the front desk they were piss warm , in the am went out for a smoke and the front desk guy asked me for a smoke ..... not very professional

Perfect COVID staycation

Liked: Amazing location, comfortable room, delicious hot breakfast, and the coffee maker in the room made great coffee. Walking distance from tons of restaurants, and a very short walk to Made by Marcus. Highly recommend for couples looking for a staycation!

Safe, relaxing, comfortable bed.

Liked: It?s during Covid. Things are different. The room was clean and the alcohol wipes were an important touch. The bathtub plug was disconnected but being determined to use the jetted tub we were seeking, my spouse worked at it until it was fixed. When I pulled back the sheets there was a tear in the sheets. In the bathroom it would be simple to have cleaners carry touch us pens to improve the appearance of the dinged cabinet. Breakfast was adequate and appropriate to the Covid situation. Staff at the front desk seems disheartened and disengaged. I fully understand as my retail business is slow and boring so I have been coaching staff to engage deeper with customers and affirm the customer experience to create future loyalty. This time period we need to focus on the small wins, the excellence. We have been there before and will probably return.
Disliked: Oops put all above.

Exceptional

Excellent stay!

Liked: Lovely spot and central to pubs and downtown.
Disliked: N/A

Exceptional

Pleasant

Liked: The windows in the rooms
Disliked: We got the superior king room, and the photos on the website showed the rooms with fireplaces and nicer bathrooms. However, we did not receive that.

Exceptional

Superb

Liked: Room great!
Disliked: Bathroom had dirty tissue and a rose pedal on floor.