Good

Great spot to stay in...

Liked: The location is phenomenal. The staff amazing. Room layout was great with tons of space. Bed is comfy. Having Valet back was a bonus. I am in the tourism industry and would recommend this hotel while in Edmonton to those looking to not have to drive around . There is a great culinary scene right here. Great lounges and breweries just steps away. Staff were informative and quick with any request.
Disliked: When we pulled the curtains back there was a candy bar wrapper on the floor and some other debris. Looked like kids glitter or something. Other then that the room was cleaned well. Also our AC didn't seem to work. It was on the lowest setting and still very hot. We had a patio and it needed love. Perhaps because of covid it wasn't being maintained as it was filled with weeds and no actual flowers in it and could desperately use some paint and sweeping.

Exceptional

Was good except for the...

Liked: Always like the location, the style, and convenience of the Metterra.
Disliked: I've stayed at the Metterra many times. We had a 2 night stay. After the first night, while we were out during the day, no housekeeping was done. Bed wasn't re-made and dirty towels were not changed out. I don't recall anywhere being told that housekeeping was only done on request, or only every X days. For the price you pay, even during COVID, I would have expecting housekeeping to have been done. Also, they seem to be skimping on the little things. e.g. cream in the fridge for morning coffee....there were only 2 creamers in the fridge. Pretty skimpy for a trendy not-so-cheap hotel. Don't use COVID as an excuse to skimp out on the little things. Minimum 6-8 creamers in the fridge folks!

Superb

A perfect staycation

Liked: Great deal for a beautiful room in the 8th floor with a view, king sized bed and spa tub. Make sure to request a tub as not all rooms have them.

Very poor

Very good

Exceptional