Metropolitan at The 9 Autograph Collection Guest Reviews
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|0.6 miles from Cleveland centre|
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Jacqueline Sat, 23 May 2020
Todd Fri, 22 May 2020
Guyvontee Mon, 18 May 2020
Liked: The location was awesome conveniently placed close to the freeway. The hotel looked nice, staff were extremely helpful and friendly. Valet guys were super cool. King suite room was nice as well enjoyed myself. Would stay again for sure.
Disliked: The bathroom should have been checked to ensure it was guest ready. The toilet seat needed to be cleaned top and under. By the bed some woman left her set of eyelashes on the floor. I hope they belonged to the staff member cleaning the room. The hotel is not serving room service I assume to Covid. Thought that I would have been able to get a room close to the top floor of the building for amazing view. The hotel only goes to the 12 floor so not the best view. Would like to be compensated for the toilet and eye lashes in the room.
Anonymous Sun, 3 May 2020
Liked: The room was neat and clean .
Disliked: When I arrived they told me I would not be able to check in without a major credit card deposit. I was unaware. Normally I check In with I.D and the card that u booked with . Booking.com says nothing about the requirements so I showed up without one . That is terrible for travelers. I would had been turned around but I so happen to have one so I made the deposit. They were not understanding at all . If I hadn?t found my credit card I would of been out of luck , basically. Then they told me no one could enter the room without an I.D . I had I.D bc I knew I had to check in , but my spouse did not . We had to travel miles back just to enter the room that we had payed for. The customer service was terrible and we had a lot of troubles before we got to actually relax . Other than that the hotel was nice .
Whyte Fri, 1 May 2020
Sani Thu, 30 April 2020
Teresa Mon, 20 April 2020
Liked: I really really enjoyed my bed and my stay
Michelle Tue, 7 April 2020
Kim Sun, 8 March 2020
Edward Sun, 8 March 2020
Disliked: The rooms lack proper cleaning & maintenance