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AustraliaMerit Kensington Hotel Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Husham Wed, 2 July 2025
Very bad experience, AC didn't...
Liked: Very bad
Disliked: The weather in London was very hot, the air conditioning unit didn't work, I reported it to the receptionist, he wrote the complaint down and promised it will be fixed.Second night nothing, I stayed 2 nights, I could not sleep because of the heat.You go on holiday you pay money for hotel to enjoy yourself, this hotel made it one of the worst experiences I've ever had.
Monica Wed, 2 July 2025
Great stay in London
Liked: Great location, clean room, friendly staff, comfy bed. A close metro station from the hotel, many shops, restaurants and pubs
Amanda Wed, 2 July 2025
Great hotel in a good...
Liked: Great location, seconds away from Earls Court tube. Lovely room, comfy beds. Staff were very welcoming.
Trudi Wed, 2 July 2025
Great location for a weeks...
Liked: Location was great close to subway so ease of access to all site seeing
Disliked: The kettle did not turn off so had to watch it.Didn’t always get milk refilled every day
Howard Tue, 1 July 2025
Excellent stay thanks to the...
Liked: The team is very helpful, competent and agreeable.The room was very comfortable, clean and well equipped.The breakfast was very good.Thank you.
Disliked: Unfortunately the safe did not work.
Kellie Tue, 1 July 2025
An awful experience
Liked: Property was clean
Disliked: First room had a double bed and a camp bed. Specifically requested twin room, even emailed hotel for reassurance that the room would have twin beds. After arguing that neither myself or my mum would be happy to sleep on the camp bed they moved us to another room which was boiling hot with no air con. When I questioned why the room was so hot, reception staff said they would sort out air con. Returned 6 hours later to an even hotter room, air con not working, 31 degrees outside and inside our room. Complained to reception to be told it was their job to fix it but they would try. They were so rude, no sincere apology, waited 45 minutes for them to be unable to fix it and then be moved rooms AGAIN! Breakfast is VERY basic. Hot choices are cold! Avoid this ‘hotel’!!
Nataliia Tue, 1 July 2025
Good
Liked: It was fine.
Disliked: There are a few drugaddicts in the neighbourhood. Other than that everything is fine.
James Tue, 1 July 2025
Below average
Disliked: Very small room, too small for comfort. We could not pass each other in the room
Beatriz Tue, 1 July 2025
Pleasant
Liked: Very modern and offers amazing breakfast, great location too with easy access to nearby attractions.
Disliked: We chose this hotel over many others due to the added luxury of aircon, which was not working in our room when we arrived. This was quite disappointing and meant we had what was probably one of the worst sleeps due to the immense heat building up in the room on an incredibly hot day.
Duncan Mon, 30 June 2025
Rude staff, broken air conditioning,...
Liked: Nothing, there was nothing good about this hotel
Disliked: Absolutely terrible experience. From the moment we arrived, the reception staff were rude and dismissive. We had booked a superior room while our friends booked a standard one — shockingly, their room was larger, and better overall. On top of that, the air conditioning didn’t work in either room, and both rooms were far from clean, clearly not properly maintained.When I brought up the clear difference between the rooms at checkout, the staff couldn’t give a proper explanation. All they could say was, “It’s a superior room.” That’s it. Then when I mentioned the broken aircon, they shoved a card in my hand and told me to email management. Not even an apology. No accountability, no effort to help, nothing. Just pure rudeness and indifference.I will never stay at this hotel again, and I strongly suggest others avoid it too. Absolutely disgraceful service.
