Merit Kensington Hotel Guest Reviews
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Oren Tue, 26 March 2024
Very good
Marie Mon, 25 March 2024
Hotel great but would not...
Liked: Location and cleanliness
Disliked: Breakfast was terrible. Waited 15 minutes for bacon egg and sausage. Staff were unhelpful in breakfast room.
Emilia Mon, 25 March 2024
We enjoyed our stay very...
Liked: Location was excellent. The room was very clean.
Francesca Mon, 25 March 2024
Poor reception customer service
Liked: When me and my partner arrived for check. In the reception was dealing with 2 customers (who I do feel were giving him a hard time). He then dealt with us and obviously let them get to him as he was then incredibly rude to us. Regardless to him having to deal. With something difficult before us he should have then switched up! I really do hope the woman behind the desk who was watching was a manager and spoke to him after about how he dealt with us. Such a shame as the hotel as beautiful. It was quite noisy in the hotel room. You could hear the room next door talkim, going to the toilet, showering. If things like this doesn't bother you then the hotel is great! Our room was very small but it was just somewhere to put our heads for the night so we was not bothered by that.
Disliked: Extremely clean, bath had a TV in it. Great tea and coffee facilities. Cleaners were very friendly and polite!
Jos Sun, 24 March 2024
Excellent but small room, nice...
Liked: Breakfast was good, not too much choice, but sufficient. Coffe was awful, had to use the instant-ons.
Disliked: Rrception-area was a bit thight on occasions. Too many People and luggage for this smal area.
Mahmoud Sun, 24 March 2024
Very bad value to money,...
Liked: Location is good
Disliked: One of the staff was very unfriendlyMattress was very bad and you can feel the springs poking your back when you try to sleep on the bed.Pillows have security tag that is a big piece of plastic that is bulky and pointy which adds up to the very uncomfortable sleeping experience.Room and bathroom are tiny and the hotel has very small reception (not even the same building as which our room was in).
Louisa Sun, 24 March 2024
Really good - will stay...
Liked: Small but perfect
Disliked: Nothing
Connor Sat, 23 March 2024
Passable
Alice Sat, 23 March 2024
Decent
Liked: Yes it was decent!Rooms abit small but I think that is a thing for small rooms in London
Disliked: The bath plug diddnt work properly
Mária Sat, 23 March 2024
Disappointed
Liked: Nothing
Disliked: We get a very small room without window. Terrible, not recommended this hotel.