Mercure Wien Westbahnhof

Superb

Liked: Breakfast was super good

Exceptional

Great trip, nice hotel, early...

Liked: Breakfast was good

Exceptional

Superb

Liked: Location was great, very near a main station, hence travelling within Vienna was great.Ample choice for breakfast which was very good.
Disliked: Furniture was a bit outdated for a 4-star hotel.No air-conditioning in the rooms.No kettle to have a cup of tea / coffee. No bar in room was available.Toiletries (eg. showergel) were not topped up during the stay.Keycards did not always work.Lights went out in one of our rooms and technician said that we only had to use EU adapters when infact we use EU adapters as we live in the EU - they knew there was a fault because as soon as I gave room number they knew where the fault was.

Disappointing

Liked: The shower was great
Disliked: Location is farThey gave us wrong room so we needed to switch

Very good

Very good

Liked: Very close to Westbahnhof. Clean.
Disliked: Lack of power sockets - really surprising.

Well located (transport wise) with...

Liked: Located next to Westbahnhof U Bahn metro station and a tram station and opposite the station mall made it easy to get to and from. Also being a short tram ride from Schonbrunn Palace was a bonus - so location is a big plus. The room was very quiet as it overlooked the internal courtyard rather than the main roads
Disliked: Having to queue with many others to check in at about 10pm was frustrating (although the guy at reception handled us all professionally and as quickly as he could). In addition, to have to pay 23Euros a night just so the room would be upgraded to include a mini fridge and a kettle did seem excessive. Didn’t try the breakfast as the additional 25Euros per person was better spent across in the mall shoppers area