Mercure Warwickshire Walton Hall Hotel & Spa

Worse hotel bad service rooms...

Liked: Nothing
Disliked: Everything

Exceptional

Disappointing

Basic room but fair value

Liked: Staff were very pleasant and helpful. The room felt a bit tired. The windows needed cleaning, the frames needed painting and one had broken glass. The curtains were ragged on the edges and the walls felt barren, However, having said all this the room was clean and comfortable with a big tv and bed. The air con worked well. One thing I noticed was that there was an electric towel rail in the en suite which featured a wet room shower facility - I'm not sure how safe that was.
Disliked: See above

We loved our stay shame...

Liked: The staff were great. The food was lovely We loved the roomWell done
Disliked: The leisure centre was expensive and not very good. £12 each for a swim outrageous

Basic room in premium grounds.

Liked: Lovely grounds
Disliked: Nothing included - arrived to be told that everything else was extra - booking.com hadn’t thought to mention that use of the pool and spa facilities was extra.No working aircon and the curtain was just a fold down sheet

Hot room, no dinner

Liked: House is very picturesque but didn’t stay in it
Disliked: Restaurant was full so couldn’t fit me in until 845pm so had to go to be with crisps from the front desk. Gym and pool was not worth the money, pool was bizarre geometry.

Poor

Taking shabby chic to a...

Liked: The location and grounds are wonderful
Disliked: The hotel is falling apart, every bit of external woodwork is either rotting away and needs replacing or needs repainting. Clear no money has been spent on it in decades.All the windows in the old manor are so rotten you can see daylight through themThe shower door broke, curtains fell down and carpets are stained from water leaks.