We had a 2 night stay - my husband booked the Friday night and I the Saturday night. The receptionist said it would be OK to keep the same room for both nights - however, when returning to our room on Saturday afternoon the key wouldn't work, so we had to get it sorted out with reception. Seems there is no communication between staff. Apart from that, a very enjoyable stay.

Liked: Comfortable bed!
Disliked: Breakfast - no one to greet you and explain how the system worked.

ok stay.

Liked: The bed was super comfy and the room lovely and dark so we slept very well.Very clean throughout the hotel too.
Disliked: We had booked our stay a long time ago as had a friends wedding to go to nearby on the Saturday ?. we chose the Mercure to make more of a weekend of it, arriving on the Friday and leaving Sunday thinking we would use the pool facilities during our stay.We only found out on arrival that the facilities were only open in the evenings starting at 6:30pm on the Friday (not a great time as we were heading into Tunbridge Wells for dinner) and the earliest slot we were offered Sunday was 3pm, baring in mind checkout is at 11am. I had sent messages to the hotel prior to our arrival asking if we had to pre-book facilities, the reply said we could book from 48hrs before (we decided to do it on arrival for the Sunday morning) but not once in a reply was I informed of the time restrictions. Had we been aware of these restrictions we would of cancelled our stay and booked to stay at the Premier Inn for half the cost with breakfast included. We had breakfast during our stay too which we paid £11 per person for separately. The Saturday breakfast was worth the money with the lovely cooked options and nice big pastries. The Sunday however the pastries were less than half the size and very few of them. Whether it was because we ate later I don?t know but it wasn?t worth £11 each.

Would not go back.

Disliked: Room very tired needs refurbishing. One member of staff at breakfast very lazy. Reception smells of cigarette smoke.

Passable

Bad

Very good

Good

Good

Definable not worth the money

Liked: Swimming pool was nice and beds were comfortable
Disliked: Room was dirty some staff where rude breakfast not included for the price

Passable