Mercure Tunbridge Wells Hotel eeee - 0808 164 1025
Mercure Tunbridge Wells Hotel, 8 Tonbridge Rd Pembury, Royal Tunbridge Wells -0808 164 1025
BOOK ONLINE OR CALL - 0808 164 1025
3.25 out of 5 (957 Ratings)
2.3 miles from Royal Tunbridge Wells centre
BOOK ONLINE OR CALL - 0808 164 1025
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Hotel Description
Mercure Tunbridge Wells Hotel has a restaurant bar a shared lounge and garden in Royal Tunbridge Wells. Among the facilities at this property are a 24-hour front desk and room service along with free WiFi throughout the property. The hotel features an indoor pool and luggage storage space. At the hotel rooms include a desk a flat-screen TV a private bathroom bed linen and towels. The rooms will provide guests with a closet and an electric tea pot. Mercure Tunbridge Wells Hotel offers a continental or buffet breakfast. Brighton & Hove is 30 miles from the accommodation while Eastbourne is 26 miles from the property. The nearest airport is London Gatwick Airport 21 miles from Mercure Tunbridge Wells Hotel.

Check-in time: 03:00 PM   Check-out time: 11:00 AM
Enter Your Dates
1 room
2 guests
Amenities View More
Free Internet
Free Parking
Swimming Pool
Pets Allowed
Free Breakfast
Fitness Center
Business Center
Airport Shuttle
Non Smoking
Other Amenities
` Free Parking
` Pets Allowed
` Restaurant
` Garden
` Golf Course
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` BBQ facilities
` Heating
` Wheelchair accessible
` On-site parking
` indoor pool
` telephone
` 24-hour security
` Concierge services
` Family Rooms
` Free Wi-Fi
` Game Room
` Hair/Beauty Salon
` Kitchen
` Massage services
` Daily Housekeeping
` English
` Shops on site
` Kids' pool
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Doctor/nurse on call
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot spring
` Internet access in public areas
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Soundproof rooms available
` Spa/sauna
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Desk/workspace in all rooms

Mercure Tunbridge Wells Hotel Guest Reviews

Overall Average Score: 
Pleasant (3.25 out of 5)

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Very Good - 4 out of 5

Karen K, Harleston, visiting Bedgebury Pinetum Mon, 23 June 2014

We had a 2 night stay - my husband booked the Friday night and I the Saturday night. The receptionist said it would be OK to keep the same room for both nights - however, when returning to our room on Saturday afternoon the key wouldn't work, so we had to get it sorted out with reception. Seems there is no communication between staff. Apart from that, a very enjoyable stay.

Liked: Comfortable bed!
Disliked: Breakfast - no one to greet you and explain how the system worked.


Fair - 2.5 out of 5

Daniel Fri, 12 August 2022

A little disappointing

Liked: Ernest in the restaurant was amazing. A true asset. Thank you Ernest
Disliked: As above - facilities were not great and TV not working was a real issue.


Good - 3.5 out of 5

Helen Thu, 11 August 2022

rooms great bar and food...

Liked: really good location and parking. clean and comfortable.
Disliked: Bar service was pretty slow and often bar unattended. Outdoor seating space pretty unpleasant- either sitting in car park of miles from the bar through an inaccessible route.


Disappointing - 2 out of 5

Nichola Thu, 11 August 2022



Wonderful - 4.5 out of 5

Sean Wed, 10 August 2022



Very Good - 4 out of 5

Jacqui Wed, 10 August 2022

Made very special by outstanding...

Liked: Staff were outstanding. Especially Toni on reception. Breakfast was very good. Bottled water provided with daily clean. Plenty of teabags and milk.
Disliked: Pool opening times. Wanted to swim in the morning. No air conditioning. Sink very slow to drain but rectified after told staff. Grouting round bath grubby. Cracked bathroom tile and missing floor grouting.


Exceptional - 5 out of 5

David Tue, 9 August 2022



Very Good - 4 out of 5

Michael Mon, 8 August 2022

Overall good although with some...

Liked: Good quality room, comfortable bed, shower worked well. Plenty of parking. Staff were mostly very friendly and helpful. Ernest in particular in the restaurant (and Tim?) were exceptional. Blonde girl on reception (mass of wavy hair - no idea of her name) was also good.
Disliked: The spa/pool were only available for very limited times in the day because the hotel couldn't find a lifeguard to work more hours apparently. Several staff, while friendly, appeared clueless and inadequately trained, especially some (not all) on reception. Quality of the bar staff in particular was mixed. Outdoor seating was limited to an area at the front of the hotel by the car park - hardly the best and used by smokers. The hotel is almost opposite a decent garden centre but the only way to walk to it is along the driveway - no pavement provided although the road outside has a pavement. Food quality was mixed - breakfast seemed consistently overcooked and dry for some of the ingredients. When a wedding is on, the wedding guests take over the place and other hotel guests have no quiet space.


Pleasant - 3 out of 5

Juanita Mon, 8 August 2022

need more staff on reception...

Liked: comfortable & clean. Liam in the restaurant made the stay for us, he was very polite, kept us informed on how our meal was being prepared
Disliked: the Reception. when we arrived there was only 1 person on reception and 4 people in the queue in front of us, yet it took 50 minutes to check in. this put a damper on our expectations from the start


Fair - 2.5 out of 5

Kerene Sun, 7 August 2022



Very Good - 4 out of 5

Debra Sat, 6 August 2022

Very good

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Mercure Tunbridge Wells Hotel 8 Tonbridge Rd Pembury, Royal Tunbridge Wells