Mercure Tunbridge Wells Hotel Guest Reviews
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2.3 miles from Royal Tunbridge Wells centre |
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Karen K, Harleston, visiting Bedgebury Pinetum Mon, 23 June 2014
We had a 2 night stay - my husband booked the Friday night and I the Saturday night. The receptionist said it would be OK to keep the same room for both nights - however, when returning to our room on Saturday afternoon the key wouldn't work, so we had to get it sorted out with reception. Seems there is no communication between staff. Apart from that, a very enjoyable stay.
Liked: Comfortable bed!
Disliked: Breakfast - no one to greet you and explain how the system worked.
Cliff Tue, 3 October 2023
Very satisfied stay
Liked: Excellent service and food
Disliked: Nothing
Bilal Tue, 3 October 2023
Pleasant
Michael Mon, 2 October 2023
Superb
Jayne Mon, 2 October 2023
Bad
Liked: The location.
Disliked: We were situated in what was meant to be a family room, but was very small for two people and a baby. It was also opposite a wedding we weren't a part of. The wedding was extremely noisy to our room, and having a young baby it wasn't ideal to have put us there. The room also had no ventilation and became extremely hot. We were moved the next day, however no apology was given and still awaiting whether we will be compensated
Hassan Sun, 1 October 2023
Clean and quiet
Liked: Quiet
Disliked: Clean and quiet
Donald Sat, 30 September 2023
A bit disappointing
Liked: Quiet and friendly
Disliked: This is the second time I’ve stayed here, and it looks a bit jaded. Very little had been updated since my previous visit
Steven Thu, 28 September 2023
Superb
Tina Thu, 28 September 2023
Attended a wedding so did...
Liked: Staff tried their.best
Disliked: Very tired looking and furniture needs to be replaced, admin of bookings could be better
Sharon Thu, 28 September 2023
Exceptional
Liked: Stayed here before, all very pleasant, just what we wanted.
Robert Wed, 27 September 2023
Exceptional