We had a 2 night stay - my husband booked the Friday night and I the Saturday night. The receptionist said it would be OK to keep the same room for both nights - however, when returning to our room on Saturday afternoon the key wouldn't work, so we had to get it sorted out with reception. Seems there is no communication between staff. Apart from that, a very enjoyable stay.

Liked: Comfortable bed!
Disliked: Breakfast - no one to greet you and explain how the system worked.

Very good

Liked: I was very comfortable and pleased with the room and facilities. I will be using the hotel again in furture. The staff were very accommodating and friendly. I was unaware there was a pool so will try that out next time I visit also, I now know the hotel is dog friendly and so I will be bringing my furry friend next time too. Many thanks.

Very good

Liked: It was all good

Exceptional

Liked: Nice breakfast and comfortable bed

Friendly staff, great food but...

Liked: Staff were welcoming. Great location to get into Tonbridge Wells easily. The cooked breakfast was delicious, had a huge pot of tea and staff were friendly and helpful. Bed linen was clean. Quiet during the night even though there was a function on, couldn't hear it in the room.
Disliked: Room was slightly shabby compared to the photos on the website, for example peeling wallpaper, black marks on walls and tired furniture. The bed wasn't the most comfortable and pillows were quite hard! Didn't have the best night sleep because of this.

A Very Good Short Stay

Liked: It?s convenient for Tunbridge Wells, is comfortable, has good parking, friendly staff and is reasonably priced. Breakfast is good.
Disliked: It needs a bit of updating generally.

Good

Good

Very good

Liked: Staff very good. Nice rooms reasonably priced
Disliked: Jacuzzi not working.

Good in parts, but spoilt...

Liked: The breakfast is very good - plenty of choice and helpful staff. The bedrooms are quite pleasant, and of a good size, with large comfortable beds.
Disliked: We had to wait absolutely ages to check in, with only one (rather silly and dilatory) young woman at reception. the evening meal was not at all pleasant - no atmosphere for a quiet dinner, just noisy children shouting and running around. And why on earth did it take 15 minutes to provide a glass of water for me?? Not a happy experience at all. Less important, the swimming pool is warm, but has no shallow and deep end - it isn't possible for even a normal adult to stand up. This could well create safety problems.