Mercure Tunbridge Wells Hotel Guest Reviews
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|2.3 miles from Royal Tunbridge Wells centre|
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Karen K, Harleston, visiting Bedgebury Pinetum Mon, 23 June 2014
We had a 2 night stay - my husband booked the Friday night and I the Saturday night. The receptionist said it would be OK to keep the same room for both nights - however, when returning to our room on Saturday afternoon the key wouldn't work, so we had to get it sorted out with reception. Seems there is no communication between staff. Apart from that, a very enjoyable stay.
Liked: Comfortable bed!
Disliked: Breakfast - no one to greet you and explain how the system worked.
Sarah Thu, 14 October 2021
Liked: The bed was super comfy and the room lovely and dark so we slept very well.Very clean throughout the hotel too.
Disliked: We had booked our stay a long time ago as had a friends wedding to go to nearby on the Saturday ?. we chose the Mercure to make more of a weekend of it, arriving on the Friday and leaving Sunday thinking we would use the pool facilities during our stay.We only found out on arrival that the facilities were only open in the evenings starting at 6:30pm on the Friday (not a great time as we were heading into Tunbridge Wells for dinner) and the earliest slot we were offered Sunday was 3pm, baring in mind checkout is at 11am. I had sent messages to the hotel prior to our arrival asking if we had to pre-book facilities, the reply said we could book from 48hrs before (we decided to do it on arrival for the Sunday morning) but not once in a reply was I informed of the time restrictions. Had we been aware of these restrictions we would of cancelled our stay and booked to stay at the Premier Inn for half the cost with breakfast included. We had breakfast during our stay too which we paid £11 per person for separately. The Saturday breakfast was worth the money with the lovely cooked options and nice big pastries. The Sunday however the pastries were less than half the size and very few of them. Whether it was because we ate later I don?t know but it wasn?t worth £11 each.
Ian Thu, 14 October 2021
Would not go back.
Disliked: Room very tired needs refurbishing. One member of staff at breakfast very lazy. Reception smells of cigarette smoke.
Emma Tue, 12 October 2021
Robert Mon, 11 October 2021
Paulette Mon, 11 October 2021
Julien Mon, 11 October 2021
Elaine Sun, 10 October 2021
Anonymous Sat, 9 October 2021
Definable not worth the money
Liked: Swimming pool was nice and beds were comfortable
Disliked: Room was dirty some staff where rude breakfast not included for the price
Catherine Sat, 9 October 2021
Anonymous Wed, 6 October 2021
Liked: Room clean & tidy. Staff very friendly & helpful. Food nice. Portions very big.
Disliked: No extractor fan in Bathroom/ or not working, so steamed up. Pool availability/ sharing with swimming lessons