Mercure Thalasso & Spa Port Fréjus

Best to avoid!

Liked: The location was central to most restaurants, the beach and the bus routes.
Disliked: This is a tired hotel, lacks maintenance, and lacks any management. It smells and is dirty. The lifts didn't work the 3 nights we stayed here, friends of ours were stuck in the lift. Staff in the breakfast area were next to the ringing phone for room service, sniggered to each other, and ignored the ringing phone. Pool rules are ridiculous. We had to buy different men's bathing costumes, which I could probably understand if it was in line with the rest of the hotel!! Staff all seem unmotivated and slovenly. It is best to avoid and look at other options in the area.

Good

Not even convent

Liked: The spa
Disliked: It was a mess

Nice convenient resort on the...

Liked: Very well located resort in front of the beach.
Disliked: The breakfast charge wasn’t explicitly mentioned, and it was surprisingly expensive at the checkout.

Very pleasant and easy to...

Liked: Layout and location was great, everything easy to find. The staff at reception were friendly, welcoming and efficient. Beach access was great and very good restuarants within walking distance from hotel.
Disliked: There wasnt any parking in the hotel car park available for us except on day 2 a small spot that would only take a Fiat 500. We had to pay for parking on the street, but the staff were good at helping us find parking.

Very enjoyable 10 days, pool...

Liked: Access was easy especially with my mobility issues and my use of a mobility scooter. Staff were very thoughtful.
Disliked: External areas were a bit lacking in maintenance, crumbling render from walls just left in piles on pathways, inside was quite up together and clean

Superb

Liked: Room was amazing with balcony and view over marina, bit strange having to pay a deposit on arrival even though room was paid up front but it was reimbursed on departure.
Disliked: Only thing that let it down was a bunch of ridiculously loud Italian women constantly knocking on each other's doors and insisting on having very loud conversations in the corridor even at 1am but this isn't the fault of the hotel

Disappointing

Disliked: This hotel is promoted as a 4 star hotel but the overall quality is equal and on some points even under 3 stars hotel. It is over priced. Rooms are badly maintained, shower gel was empty, no parking available, rooms and common spaces are not clean.

Nice place but beware of...

Liked: Good location but noisy on road facing side.
Disliked: The full payment deposit plus deposit of €100 has not been repaid yet; a month later I am still owed €276. As a resident I was expecting access to the swimming pool but only paid access was permitted.