Exceptional

Exceptional

Liked: Staff were very helpfull and friendly across all areas of the motel and sports club. The rooms are clean and well kept and the entire premise has a vegas feel. The basement brewhouse, aside from the rooms, was the stand out for me! The service, food and drinks there were great!

Good

Good

Liked: - The staff were really friendly- The location is great as well - really close to the train station and easy access to public transport as well. - If you get too lazy to head out and get food, there are restaurants inside the Bankstown Sports Center as well (Mercure shares the space with them)
Disliked: - My room was really close to the housekeeping room so it was noisy, sadly. I'd wake up at 7/8 in the morning to bangs and the staff talking to each other. - There are no amenities provided (no bottled water, etc). - My bed was supposedly a king bed but its two beds put together to make it a king bed

Passable

Exceptional

Average

Liked: The options downstairs
Disliked: Check in was not seamless, room was tiny, bathroom under average, AC was powerful enough, no room service, no complimentary water bottles, unfortunately wouldn't return.

Very good

Overall i had enjoyed my...

Liked: It is beautiful and it is convenient
Disliked: Since it is in the same building as the Casino. Hotel customers should be given an excess card of entry throughout our stay instead of getting it at the counter daily. It was so inconvenient that we can?t enter from the side doors and also the main door without showing the receipt. In short there is no freedom coming in the hotel as it?s customers as we need to show the ticket.