Mercure St Helens

Exceptional

Very good

Liked: Spacious room. Nice bar area, plenty of parking
Disliked: We had a disability room. Door wasn't great on the bathroom and no where to hang towels up

As above

Liked: The receptionist was wonderful. Warm, welcoming, efficient at all aspects of her job, including organising a swift lift repair and satisfactory customer complaint. She had an excellent professional manner and really ‘sold’ St Helens to us, recommending places to visit locally and great food in the bar. She also referred back to previous conversation, when we locked ourselves out of the room, offering to bring a key up to us, so we weren’t inconvenienced or made an unnecessary trip to reception. Bar staff equally good, recommending food and suggesting drinks. Nachos for dinner recommended, exceeded expectations. Breakfast was good, traditional but tastes good. All day staff clean, well presented, thoughtful and polite. The room 203 desperately needs painting finished. Bed extra comfy - next time I share with a mate, I’ll get the twin room, otherwise very impressed with St Helens the town, surrounding countryside, location and ease to find the hotel and a super stay!! Not at all judgemental, just Not what I expected and we had a fabulous time. Hopefully we will be back.
Disliked: As above

Superb

Very good

Disliked: Noisy aircon,no normal tea in room.

Superb

Good

Great stay, close to centre...

Exceptional