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AustraliaMercure St. Albans The Noke Guest Reviews
Overall Average Score:
Good (3.7 out of 5)
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Heather
Disappointing
Disliked: The garden view was of a hedge. The room was dirty. I was unable to use the swimming pool as the staff refused to allow me entry unless my baby (who was only a few weeks old and was asleep in her pram) went in the water with me
Leon
Perfect
Susan
Very disappointing
Disliked: The whole place has a tired appearance and the staff are complacent and disinterested. Furniture and facilities badly in need of update and refurbished
Jarvis
Very poor
Liked: Swimming pool
Disliked: I was charged twice
Christopher
Good place to stay will be great when the lockdown lifts
Liked: Its take away breakfast but still good.
Disliked: All is good at this hotel.
Paul
Very good
Anthony
Short thank heavens
Liked: Not very much at all
Disliked: Unclean room cigarette Ash found in our room plus lighter
Michele
Good
Liked: Reception at check in way really helpful
Andreas
Have been to this hotel many times before and will be back many times in the future.
Liked: Love this hotel. All good. Friendly staff and great location. Will be back soon.
Disliked: It was a shame that Covid restrictions meant the room wasn't cleaned every day, though I appreciate it couldn't be helped and staff were there to help.
Bianca
Fabulous
Liked: Hotel was clean and in close proximity to town centre. A 7 minute drive into down. Parking was available and free which was really useful. Staff were very helpful and friendly and we were given a room upgrade free of charge - I presume because of the current circumstances they have many rooms available so that was very nice of them and we really enjoyed our room. We also loved the pool and gym facilities. Great value for money and would definitely return and recommend.
Disliked: The room was cold and we werent pre warned so we woke up freezing and then had to use the air-con to get some hot air in the room.
