Exceptional

Liked: The staff are very professional with guests especially the receptionist ?Ali?, he is a very respectful, friendly and helpful.
Disliked: Nothing

great in all the circumstances...

Liked: Tt would all, be 5 star but for covid The hotel has adapted admirably to the current circumstances but it has impacted on their ability to deliver their normal excellent services. The hotel has acted in a thoroughly understandable and responsible manner
Disliked: only one lift operating probably due to covid and having to be let in and out of the premises was inconvenient but completely understandable.

Very warm staff

Liked: Excellent staff. Helped microwave my food
Disliked: Nothing

Exceptional

Superb

Liked: Ali the manager was very helpful, great location, tidy, big room

Great hotel wonderful helpful staff

Liked: Amazing location, such a beautiful hotel with amazing rooms with big bed and lovely views of the city. The staff would help you as much as possible and I cannot wait to stay again :)

really good

Liked: Staff were very friendly, room was good, view was amazing, bathroom was a bit cheaply done, room service was prompt and efficient.
Disliked: something in the minibar, better equipped tea and coffee facilities

Very poor

Liked: Location
Disliked: It wasn?t clean, there was sheet stains, muck and dust all over the room, none of the rooms accessories worked ie coffee machine and light, it very over crowded and no rules put in place during a pandemic lockdown. The staff were very rude and not helpful at all!!

Very good

Liked: Very clean, very helpful staff, great shower
Disliked: Noisy pipes kept me awake.