Mercure Sheffield St Paul'S Hotel & Spa

Brilliant City Centre Stay

Liked: Great location, spacious room, friendly staff.
Disliked: N/A

Solid city centre hotel

Liked: Great functional city centre hotel, convenient for going out in Sheffield. Solid quality and does what it says on the tin.
Disliked: It all met expectations.

Key card issues and outdated...

Disliked: I was genuinely looking forward to a relaxing stay, but unfortunately, it fell short of expectations. The key card to my room didn’t work for the entirety of my visit, meaning I had to rely on staff assistance every time I needed access. This was not only inconvenient but also disruptive to the sense of privacy and ease one expects from a hotel stay.Additionally, the gymnasium was a major letdown. The equipment was outdated, with several machines either non-functional or in poor condition. For guests who value wellness amenities, this was a disappointment and clearly in need of urgent investment and refurbishment.While the staff were polite and tried to be helpful, the persistent access issues and neglected facilities made it difficult to enjoy the stay. I hope the hotel takes these concerns seriously and makes improvements for future guests.

Superb

Liked: The location
Disliked: The room was dated lots of dead space. The safe did not work and the mattress was rock hard we dont sleep well at all

Comfy but not great value...

Liked: Good location and comfy, spacious room
Disliked: Hotel charged us £35 to check in early even though the key card machine wasn’t working so we couldn’t have a key card for our whole stay, we had to be let in and out of the room by a staff member manually, which was dependent on their availability.

Very poor

The building and the room...

Liked: The room was really nice and decent, really nice bathroom also.
Disliked: They keys for the rooms were not working, staff had to walk with you to your rooms which meant waiting around for an available member of staff every time you wanted to fetch something from your room or enter, staff also looked fed up which we understood but also wasn’t our fault

Bed was quite comfortable, really...

Liked: Na
Disliked: Didn't have breakfast

Great location, lovely big room,...

Liked: Location is fab, no parking at hotel but discount at nearby q park if staying at hotel.
Disliked: Pool and spa facilities could do with an upgrade. Some door locks broken in changing area and not all lockers working. Spa treatments offered to be booked by using phone in room to book but our room had no phone.