Mercure Sheffield Kenwood Hall & Spa, Sheffield

In need of refurbishment.

Liked: The staff are exceptional! They were polite, friendly, helpful and cheerful even though the systems do not seem to help them. We have visited here for a sibling reunion for many years but this was the first time for two years. We love the area as it is where we grew up and also easy to get to Bramall Lane, important for my brothers! Dinner in the restaurant was very good though it would be beneficial if it was made clear that you could also choose from the bar menu. All things considered we enjoyed our weekend.
Disliked: Unfortunately for whatever reason, the hotel is in need of refurbishment and redecoration and the staff are obviously working under difficult conditions. We appreciate that the past two years have been difficult but one or two simple things would have saved us some hassle. For example, on our first night there was a wedding which seemed to take over the bar area for quite a time making it difficult to find seats. It also had an impact on the bar menu which is severely curtailed when there is a wedding. However we were not told this until we tried to place an order. A simple notice on reception would inform guests of this, allowing them to make alternative arrangements. As it was, we had already had a drink so could not drive anywhere. The few items still available all contained cheese! Some of us do not eat cheese!

Nice stay but hotel lacking...

Liked: The staff although exceptionally limited work hard to try and make this hotel work, however it is evident that the hotel is understaffed.The hotel grounds are simply gorgeous The breakfast is delicious with an abundance of foods on offer.
Disliked: The hotel is very very tired looking and the maintenance is definitely lacking. We were moved rooms due to not being able to open the patio doors. The room we were given although spacious proved quite cold. The bath has paint flaking off and the patio areas are not maintained.Overall the hotel rooms need updating and refurbishing to match the beautiful surroundings.On arrival we were not informed about the no room cleaning service policy due to Covid climate. Hence realised on our second day that this was the case. This information should have been told to us on arrival as well as providing us with a welcome pack would have been positive.We did notice on the day we vacated that signs about the room cleaning had been placed in reception, slightly to late for us.We have been staying at this hotel on a yearly basis for over 5 years and have noticed the deterioration in the rooms, which is very sad as the staff work so hard to try and make your stay pleasant.