Mercure Sheffield Kenwood Hall & Spa

Bad

Liked: Nothing
Disliked: The way the staff treated you and the atmosphere in genral

Superb

Liked: Lovely hotel overall

Superb

Poor and expensive at £190pn

Liked: Not a lot
Disliked: Property was under refurbishment- no mention on booking. Room was nice size but bathroom was in poor state- bath surround cracked and paint coming off - sink had large cracks- radiator kept rattling in bedroom half the night.

Pleasant

Exceptional

Liked: The nudist theme
Disliked: The towels felt hard

Outside appearance lovely, once inside...

Liked: Outside appearance and the grounds are lovely.
Disliked: My room had carpet moths in a number of places, the bath was badly stained and the general condition of the room wasn’t great. The breakfast kept running out of items and the staff didn’t seem able to keep up. For the amount I paid, I wouldn’t say it was good value for money.

Not just a guest

Liked: Have stayed numerous times at this hotel. Lisa on reception is one of the most friendly, yet professional, member of staff ever. Nothing is too much trouble for her and she is always on hand to listen. We weren't just a hotel guest, we were treated like family.
Disliked: Nothing springs to mind. The hotel is basic but clean and has everything you need

Great, will stay again!

Liked: We stayed for the first time and had such a lovely experience especially with the receptionist Lisa, who did give me a card for a review because she then would get some bonus at work and I didn’t do it because I lost the card!! My son is 4 and full of beans! I mean, literally rampaged around the facilities like a full whirlwind, playing with the piano in reception and the pool table entertained him for hours and they just, the staff I mean, were incredibly kind and patient especially when I was not!!! Fab and also, bonus that it’s a fav hotel for the snooker, which my partnered loved.
Disliked: Nothing really, I mean it is a little dated in areas but the breakfast was amazing and we had two very large double beds.