Mercure Resort Hunter Valley Gardens

Exceptional

Great location

Liked: Conveniently located to the gardens and wineries. Our room had a ground floor outdoor area which was great to sit and enjoy the evenings. Really friendly staff.
Disliked: Not really

Nice short stay

Liked: Location, close to everything. Nice breakfast, but could do more mushrooms because my girlfriend loved the mushrooms.
Disliked: One staff member was not really welcoming, the rest was nice. And couldn’t call the reception, waited on the line for quite some time but was never connected.

Superb

Liked: Very roomy and incredibly comfortable bed.
Disliked: A very small thing but the coffee sachets were impossible to open. Really annoying.

My stay was disappointing, the...

Liked: The location
Disliked: The property was dirty, the room smelt like dust, the sheets didn’t feel crisp and clean, the pillow cases had brown marks, for peace of mind I put it down to someone’s makeup. The couch had stains on it, our sheets were not changed through our stay. On arrival we killed 4 spiders, our outdoor area was very dusty, full of spider webs and fallen leaves. I get we are in a more rural area but keep it clean, get some kind of pest control happening. I’m disappointed, I won’t recommend staying here.

Exceptional

Very good

Meh

Liked: Location was good
Disliked: Dirty walls, soap scum in shower, phone didn't work, fridge handles broken off to fit in cupboard

Superb