Wouldn't return. Not good value for money.

Liked: It was clean and friendly.
Disliked: Over priced drinks. Cold rooms and very basic. Decor in rooms.

Good

Poor

Disliked: Room was smelly run down.

Great location. Potential to be...

Liked: Loved the bar area with the burn from the old mill running under it. Like the feel of the old building, its steeped in history and the hotel, to some extent. embraces this. Some of the staff were friendly and welcoming. Our rooms were spacious. The location of the hotel is superb. Walking distance to the town centre and the leisure pool.
Disliked: The rooms are tired and they need modernised. Furniture worn. Bathroom, although clean, was grubby from overuse. Creaky floorboards (it is an old building to be fair). Lack of plugs for all the gadgets a typical family takes. Walls are thin, we could hear other peoples alarms going off. Breakfast was a bit slow in being restock food despite us arriving 50 minutes before cut off, however they replenished items if asked.

Superb

Okay

Liked: We booked a wheelchair room and had no access to the restaurant

We enjoyed our stay

Liked: Bacon very good Nice breakfast
Disliked: The room was advertised with robes and a newspaper provided. Pity they didn't appear. The shower was difficult to turn on and off

Good

Disliked: Rooms were little tired but clean enough.

Exceptional

I wouldn't rush back.

Liked: Very comfortable large bed! Some staff were very friendly and helpful.
Disliked: I couldn't turn the shower on, it was so tight. When I complained, I got no feedback. Breakfast on Sun was disappointing, staff rude, standing about doing nothing while there were dirty plates on tables. We were greeted with, 'its a help yourself thing.' Monday was entirely different. Helpful, polite staff. The Chef kept popping out to check everything was ok. Eggs cooked to order. The waitress was run off her feet making sure everyone was ok.