Name: Mercure Nottingham Sherwood
Address: 296 Mansfield Rd, Nottingham
Telephone: 0800 031 8416

Very Poor Hotel over all

Disliked: Restaurant didn't have half the stuff in we wanted for dinner on night 1. bed was so uncomfortable had this mattress topper thing on it that was zipped up the sides so top and bottom wasn't which meant over the years has just folded into itself and created a lump which wouldn't come out and the mattress was so soft was horrible to sleep in. Room was so hot, so hot that you felt suffocated at times, having sent a message every night about it no response was forth coming, air con didn't work and didn't seem to care.4 day restaurant again didn't have 4 things we wanted for lunch. Spa what a joke pool was about 3 meters in length and jacuzzi wasn't working. over all a very poor hotel. It was so bad that we checked out at 23:30 the night before we was meant to check out just because the room was so hot and bed so uncomfortable. No offer of a partial refund or any compensation. Will not be coming back.

Very good

Welcoming, convenient and comfortable.

Liked: Very friendly and helpful staff.Comfortable room.
Disliked: The breakfast left a bit to be desired.

Pleasant

Disappointing

Liked: Convenience to where we needed to be in Nottingham
Disliked: Stayed regularly over the last 6 years. This time the beds were really soft and uncomfortable and the hotel had started charging for parking for residents

Good

Liked: The staff were incredible , so welcoming!

Good

Liked: Lady on reception was very helpful, welcoming and polite.
Disliked: We was in room 159 and omg was it noisy, had guests arguing in the corridor at 0140 in the morning, then loud music from the car park at just gone 3am followed by the person above us running a bath at 05:20am, so not the best nights sleep and a long journey home!

Comfortable close to centre

Liked: Nice hotel, comfortable room only a 20 min walk into centre of Nottingham
Disliked: Light bulb in bathroom not working, could do with hand held shower in the shower as well as the rain fall head

Bad

never again, very disappointed.

Liked: The hotel is in a good location, it looks nice from outside. Some reception staff were very helpful.
Disliked: the rooms were very small, the TV was on the wall at the bottom of the bed, the space between bed and TV was narrow, you had to be careful you didn’t bang your head or shoulder. There was no storage space, two coat hangers on the rail, one drawer with hairdryer in it, no other drawers or shelves for clothes, we lived out of our suitcases that were on the floor as there was nowhere else to put them. We were told we could use the restaurant, it says wait to be seated, when they finally came over we were told we had to book a table so we went elsewhere. We wanted to book a taxi for our trip to the station, we stood at reception, she was on an internal call to a member of staff, instead of saying I will ring you back I have guests waiting, she carried on with the call ignoring us so we walked off.