Mercure Melbourne Therry Street

Very good

Good

Very good

Terrible hotel. I do not...

Liked: The only good thing about this hotel is its location
Disliked: This hotel is terrible, so dated and so unkempt. The walls are so paper thin you can hear everything, people walking outside in corridors, people talking, floors squeaking. It was not nice to stay here at all. Water was tepid, couldn’t even have a hot shower. I asked about it, they sent two people to check it out. The person ran the water and just shrugged and said this is hot. But it wasn’t, no steam. Warm at best. The staff couldn’t care less.

Comfort stay, close to CBD

Liked: Nice room
Disliked: Facilities were limited. Lobby was small and not good

Excellent

Liked: They were exceptional! And the place was so clean!

Exceptional

Great location, clean BUT not...

Liked: We stayed 3 nights. Travelling for medical appointments. The reception person on the 1st & 2nd day was lovely and very accommodating for our needs. Location was exceptional. Security was good. Very clean. Good shower. Able to open a window for fresh air. I might stay again just for the location and the fact that it was clean if I had to but not much else was good.
Disliked: Not up to Mercure standards. Very tired in maintenance. A/C did not work properly - it ran cold. No exhaust fan in bathroom. No restaurant anymore - it was closed. Kitchenette facilities sub standard (cutlery bent when used, no sharp knife, very few utensils and pots etc. The exhaust fan did not work which was a problem for cooking fumes. The family who lives on the same floor is very noisy with doors slamming and loud conversation till late at night. The man at reception on the last day was unapproachable, unaccommodating and quite rude when we had an issue with the smoke alarm & cooking facilities. A small amount of smoke from cooking a steak set the smoke alarm off as the exhaust fan did not work. I opened the window and went to advise reception when 2 people (who I assume work there but live on the same floor) burst into the room when I opened the door without saying who they were. They were very hostile and would not let me explain what had occurred and that I needed assistance with the exhaust fan. He just said that he would tell reception and stormed off. I then called reception who was also unapproachable and hostile and told me that I would likely receive a charge of $2000 for the trouble caused by me opening the door to the room - a comment I still dont understand. I explained that it was only a small amount of smoke, that the window was opened as the exhaust fan did not work. Only reasonable that if you have kitchenette, you should have sufficient working facilities and equipment and instructions on how to work equipment.

Good location to travel around...

Liked: Close to the market. Free tram stop with in walking distance. Lots of food choices and supermarkets with in walking distance.
Disliked: The lift