Mercure Maidstone Great Danes Hotel

We were put in a room that backed onto the car park, it was very noisy. Also there was no kettle in the rooms so we were unable to make a cup of tea. We have stayed in hotels that cost less and are better maintained and you are better looked after. I would not recommend this hotel and it was out near busy motorways and a £17 cab ride to get to Mote Park.

Liked: Clean apart from the dead flies on the window sill. Lots of parking space.
Disliked: Not good value for money.

Friendly and helpful staff

Liked: Very spacious with excellent restaurant

Perfect location for onward cross...

Liked: Good location, lovely grounds, decent leisure facilities, plenty of parking.Great breakfast.Great welcome from Poppy on reception & good interactions with Poppy & Tia throughout.
Disliked: Some parts are in need of redecoration & repair.Classic rooms are comfortable but a tad small, especially the bathrooms.

Exceptional

Liked: Staff was very helpful, breakfast it was delicious

Pleasant

Liked: Friendly, lovely staff that’s are super helpful.
Disliked: The hotel itself is quite old and needs updating. At night, we could hear guests in other rooms next to us and also above and below us. There are gaps in the doors so sounds really travel and so we did struggle to have a good nights rest. Also, there’s no AC in the room, just a fan you can plug in. There was a thermometer in the hallways and the resting temperature showed as 26 degrees and this was at 11.30pm. Would not recommend during summer time because of this, it was not even a particularly warm day (21 degrees).

Value for money

Liked: IdealLocation for us
Disliked: View from the room

Very good

Very good

Bad

Very beautiful, relaxing stay

Liked: I loved the hotel and its wellness area. Plenty of safe parking, a really nice wellness area (it was fine but could have been a bit cleaner especially in the changing area), the breakfast was incredible, dinner was great, bed super comfy and the staff was really lovely. We would certainly stay again. Thanks so much for a very lovely stay :)
Disliked: A very minor thing and maybe it was just that day, but I thought the floor in the changing area could have been kept a bit cleaner, but it's not a huge complaint, it's a really lovely wellness area