Mercure Maidstone Great Danes Hotel

We were put in a room that backed onto the car park, it was very noisy. Also there was no kettle in the rooms so we were unable to make a cup of tea. We have stayed in hotels that cost less and are better maintained and you are better looked after. I would not recommend this hotel and it was out near busy motorways and a £17 cab ride to get to Mote Park.

Liked: Clean apart from the dead flies on the window sill. Lots of parking space.
Disliked: Not good value for money.

Very convenient location, polite and...

Liked: Very convenient location, polite and efficient staff.

Great location for Key Kent...

Liked: Nice clean bedrooms and bathrooms and main hotel areas all fine. The hotel is in need of a refurb but that said perfectly adequate and offers good vfm.Great location for Leeds Castle, Sissinghurst etc. Reception staff (Steve particularly) very helpful and welcoming. Bar staff very efficient. Self Service breakfast fine with good choice
Disliked: Food in restaurant ok for one evening but we ate out the second as restaurant service was poor and staff short tempered. We waited over 45 minutes for our meal with no apology for the delay . Accept they all might be having a bad day but really not good enough.

Exceptional

Good

Exceptional

Liked: The staff could not have been more helpful. My meal in the restaurant was tasty and reasonably priced. They had a bar and an outside garden and nice grounds to walk around.Very clean with a nice big bed.
Disliked: No downsides given the very reasonable price.

My favourite spot to stay...

Liked: Breakfast - an amazing breakfast as always, tasty, perfectly presented, and such a wonderful range from full English to gluten free options on the menu. I love this quirky building, the room was comfortable and clean, perfect place for safe and sound sleep.

Good

Liked: We had a plug in fan which we used as the room was very hot.
Disliked: There was no mini fridge. Room direction numbers were not that good. Only 2 pillows on double bed and only 1 in wardrobe. A big step along the floor under window which ment the person getting out of bed that side did not have much space. No plugs by the bedside.

Exceptional

Liked: excellent location and really welcoming friendly staff
Disliked: NA

Perfect location, good facilities &...

Liked: Large hotel set in large grounds with modern room facilities in a great location just off the M20.Buffet breakfast is excellent & evening menus look interesting & varied & reasonably priced by hotel standards.The hotel also has a fitness centre with a pool & hot tub. Spa treatments are available at Pavo & happy to recommend Jordan for a variety of massages.Check-in with Tia was a good experience & made sure we were set up for our stay. Young lady serving in the bar was welcoming & friendly. Restaurant staff are all very helpful and friendly.
Disliked: Some of the interior decor in the public areas could benefit from a refresh, but currently not a deal breaker. The exterior of the building needs attention as the entrance area is looking very tired.