United States
Canada
United Kingdom
New Zealand
Australia
Mercure London Staines-upon-Thames Hotel Guest Reviews
Overall Average Score:
Good (3.55 out of 5)
Write a review
Menu
Write a review
Bruce Thu, 10 July 2025
A gem of place for...
Liked: The New SUNDAY GROUP has made significant improvements to the property. grooming and focus on cafe on the water features. very nice. All the rooms are stylish and very functional, good water pressure and quiet. This summer it has been dry so the nights are lovely. The city is booming, it is a great place to move your family to. The Thames Lodge is very central and for large groups needing a stopover, or a place for bicycle clubs etc it's perfect. Kitchen is run well, food is served hot an delicious. It is also a great place to stage a business conference for groups of 50 or so. There are 3 floors so for the hard to walk, request the lower floor, no elevators, and it's totally electronic.
Disliked: I was going to make. a critique to keep the summer gardening and trimming in full glory. The river sidewas getting little overgrown and unkempt, but I can see the new gardener hard at work.
Philip Thu, 10 July 2025
Passable
Liked: The bar and terrace
Disliked: No water in room requiring re-location.
Matsu Thu, 10 July 2025
I'll never go again.
Liked: 特にない。
Disliked: The best value room seems to be on the second floor at the very back of the long building (no elevator). That can't be helped, but the PIN code auto-lock gave me an error no matter how many times I tried. Other guests had the same problem. I couldn't go out without a spare key. I came by car, but the parking lot was small and there were only a few spaces. There was no hot water. In the end, I complained and moved to a room near the front desk (hot water did work). It seems like there are a lot of guests because it's close to tourist spots, but I'll never go there again.
Ingrida Wed, 9 July 2025
Good
Liked: Close to place I needed to be.
Disliked: It didn’t have air conditioning, too noise open the window if your room face the main road.
Andrew Wed, 9 July 2025
Exceptional
Liked: Location
Disliked: River veiw
Nelio Wed, 9 July 2025
Very good
Liked: Bed and pillows were comfy, bit of a walk to get to the room but thats standard with big hotels. Nice pub with a good view of the river
Xinming Wed, 9 July 2025
Good
Amani Tue, 8 July 2025
I lived like a princess...
Liked: Very beautiful
Disliked: Nothing
Samina Tue, 8 July 2025
Very good
Ashcroft Tue, 8 July 2025
Very comfy rooms, nice beer...
Liked: Very comfy and well appointed rooms. Bathroom was lovely. Right on the Thames so sitting out in the bar each night was a treat.
Disliked: The hotel is ran by a skeleton staff so had to wait frequently to be served at the bar each night. Bar and restaurant closed early during the stay and most beers, mixers and ice were off for most of the week. Might have been an exception due to the hot weather and not the staffs fault who were all lovely. Bar food was nice and arrived quickly.
