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Mercure London Staines-upon-Thames Hotel

eee - 0745 127 3975
Mercure London Staines-upon-Thames Hotel, Thames Street, Shepperton -0745 127 3975
Area: Egham
(Map)
3.55
HOTEL RATING: 
GOOD
3.55 out of 5 (861 Ratings)
4.3 miles Thorpe Park Chertsey
v10 mins driving
UBER from £9-12
BOOK ONLINE OR CALL - 0745 127 3975
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Hotel Description
The 3-star Mercure London Staines-upon-Thames Hotel offers comfort and convenience whether you're on business or holiday in London. The property features a wide range of facilities to make your stay a pleasant experience. Free Wi-Fi in all rooms 24-hour front desk facilities for disabled guests express check-in/check-out luggage storage are there for guest's enjoyment. Each guestroom is elegantly furnished and equipped with handy amenities. Enjoy the hotel's recreational facilities including garden before retiring to your room for a well-deserved rest. No matter what your reasons are for visiting London Mercure London Staines-upon-Thames Hotel will make you feel instantly at home.

Check-in time: 14:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Garden
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Coffee/tea maker
` Water sports
` Refrigerator
` Private check-in/check-out
` On-site parking
` 24-hour security
` Designated Smoking Area
` Doorman
` Family Rooms
` Free Wi-Fi
` Restaurant(s)
` Daily Housekeeping
` English
` Arabic
` Croatian
` Czech
` Danish
` Dutch
` French
` German
` Hindi
` Hungarian
` Italian
` Lithuanian
` Norwegian
` Polish
` Portuguese
` Romanian
` Spanish
` Swedish
` Fire extinguishers
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Access to health care professionals
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Chinese [Mandarin]
` Chinese [Cantonese]
` Ticket services
` Contactless check-in/out
` Food delivery
` Body thermometer available
` Daily disinfection
` Facilities for disabled guests available
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Tour services
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Room service available
` Pets allowed (charges may apply)

Mercure London Staines-upon-Thames Hotel Guest Reviews

Overall Average Score: 
Good (3.55 out of 5)

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4.5

Wonderful - 4.5 out of 5

Bruce Thu, 10 July 2025

A gem of place for...

Liked: The New SUNDAY GROUP has made significant improvements to the property. grooming and focus on cafe on the water features. very nice. All the rooms are stylish and very functional, good water pressure and quiet. This summer it has been dry so the nights are lovely. The city is booming, it is a great place to move your family to. The Thames Lodge is very central and for large groups needing a stopover, or a place for bicycle clubs etc it's perfect. Kitchen is run well, food is served hot an delicious. It is also a great place to stage a business conference for groups of 50 or so. There are 3 floors so for the hard to walk, request the lower floor, no elevators, and it's totally electronic.
Disliked: I was going to make. a critique to keep the summer gardening and trimming in full glory. The river sidewas getting little overgrown and unkempt, but I can see the new gardener hard at work.

2.5

Fair - 2.5 out of 5

Philip Thu, 10 July 2025

Passable

Liked: The bar and terrace
Disliked: No water in room requiring re-location.

1.5

Poor - 1.5 out of 5

Matsu Thu, 10 July 2025

I'll never go again.

Liked: 特にない。
Disliked: The best value room seems to be on the second floor at the very back of the long building (no elevator). That can't be helped, but the PIN code auto-lock gave me an error no matter how many times I tried. Other guests had the same problem. I couldn't go out without a spare key. I came by car, but the parking lot was small and there were only a few spaces. There was no hot water. In the end, I complained and moved to a room near the front desk (hot water did work). It seems like there are a lot of guests because it's close to tourist spots, but I'll never go there again.

3.5

Good - 3.5 out of 5

Ingrida Wed, 9 July 2025

Good

Liked: Close to place I needed to be.
Disliked: It didn’t have air conditioning, too noise open the window if your room face the main road.

5

Exceptional - 5.0 out of 5

Andrew Wed, 9 July 2025

Exceptional

Liked: Location
Disliked: River veiw

4

Very Good - 4.0 out of 5

Nelio Wed, 9 July 2025

Very good

Liked: Bed and pillows were comfy, bit of a walk to get to the room but thats standard with big hotels. Nice pub with a good view of the river

3.5

Good - 3.5 out of 5

Xinming Wed, 9 July 2025

Good

5

Exceptional - 5.0 out of 5

Amani Tue, 8 July 2025

I lived like a princess...

Liked: Very beautiful
Disliked: Nothing

4

Very Good - 4.0 out of 5

Samina Tue, 8 July 2025

Very good

4

Very Good - 4.0 out of 5

Ashcroft Tue, 8 July 2025

Very comfy rooms, nice beer...

Liked: Very comfy and well appointed rooms. Bathroom was lovely. Right on the Thames so sitting out in the bar each night was a treat.
Disliked: The hotel is ran by a skeleton staff so had to wait frequently to be served at the bar each night. Bar and restaurant closed early during the stay and most beers, mixers and ice were off for most of the week. Might have been an exception due to the hot weather and not the staffs fault who were all lovely. Bar food was nice and arrived quickly.

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Mercure London Staines-upon-Thames Hotel Thames Street, Shepperton